Monday, May 10, 2010

The Copyright Wars

William Patry, author of Moral Panics and the Copyright Wars and blogger on the Patry Copyright Blog, poses some interesting food for thoughts. The "copyright wars," as he puts it, is an archetypal response of outmoded businesses who not only fail to innovative, but use the innovation of others to succeed. The lawsuits and the lawyers hired to manage them, are signs that companies lack such commitment; in other words, litigation is reflective of this failed business model, not its success.

Just look at the decline in sales of CDs, DVDs, and software piracy- they are all results of the copyright industries' failure to satisfy consumers' desires as opposed to stifling those desires out of a woefully misguided view that copyright is control and control means profits.

Intriguingly, Patry believes that Japan and South Korea are role model countries for the copyright wars. Both countries reveal the win-win situation that can occur when government takes innovation policy seriously and where publishers go with the technology and youth, rather than the need to declare war on them as is the case in the United States (and by extension, Canada). In South Korea, the availability of such inexpensive, super-fast broadband as well as the communal nature of digital connectedness has led to the phonemena that exist on a scale in South Korea unimaginable in the US.

Cyworld is one example. According to Patry, 43% of South Koreans use and maintain profiles in Cyworld, which is a social networking community. A combination of social websites like MySpace, a virtual world like Second Life, a blog-hosting site like Xanga, as well as a virtual shopping mall where music is legally downloaded. Korean corporations use Cyworld for product launches. It is part of the social fabric, as youths are associated by their cyaddresses.

Yet, this is a state-sponsored initiative. South Korea has come a long way when internet first appeared in 1995. It has modernized the country's infrastructure in contrast to the regulatory entanglements that has stunted the development of the US telecommunications industry. Impressive considering South Korea had fewer than 1% of its population using the Internet while by 2004, it had over 71% of its population.

It was a concerted effort by the South Korean government in the midst of an economic turmoil of the Asian Financial Crisis in 1997. Rather than folding under pressure, Korean policy makers instead used technology as a key sector in restoring the nation's economic health, providing not only fiber connection to all big office and apartment buildings, and households (more than 80%) access to fast DSL or cable connections -- but also a national highspeed backbone network linking government facilities and public institutions.

Of course, there is always a drawback: and that resulted when unauthorized downloads or streaming of movies occurred frequently. Instead of shutting down operations, TimeWarner decided to defy its past business model and began releasing its films online in South Korea before they were released on DVD. Not surprisingly, South Korea is a digital culture, one where music sales are done digitally, much more so anywhere else in the world.

In Japan, whole novels are sold via cellphones. Japan's cellphone novels are not a craze, but a norm. Can you imagine where entire novels are read via cell phones? Only is it possible with such amazing broadband connections. In a country in which wireless connections have been common for at least the past decade, this is not a surprising cultural and literary feat. What can be learned from this? Certainly, for the West, open source and open access continue to face alarming distrust and misunderstanding, particularly in the publishing establishment, where copyright and corporatism rule both the digital and print world. It will be interesting to see in the next few years whether the West has caught on with the rest of the world.

Thursday, April 15, 2010

Open Access & The Pulitzer Prize

The awarding of the Pulitzer Prizes to a a cartoonist for SFGate.com, the online arm of the San Francisco Chronicle, and an investigative journalist at ProPublica are in many ways a paradigm shift in the literary, publishing, and the age of the internet. Their award is historical as it's the only time an online-only publication has won such a prestigious award for editorial content.

An independent journalism outlet that syndicates content to various traditional news organizations but itself operates solely on the Internet, ProPublica specializes on investigative reporting who had won the award along with the Philadelphia Daily News. Competing against multi-million dollar New York Times, ProPublica still managed to win. A non-profit organization, it offers a resource for struggling news organizations that can't afford to focus human resources on investigative reporting.

In the other award, Mark Fiore won the award for his editorial cartoon work, a series of web videos on SFGate.com. Competing against the likes of established The Philidelphia Inquirer and Politico, this is a huge feat. Although it has only been two years since the Pulitzer Prize board first began permitting online-only publications, ProPublica and SFGate's achievements have significant implications in both the publishing and literary world.

Of course, with the ubiquitous availability of Internet access, it has become commonplace for academics to publish a scholarly article and have it instantly accessible anywhere in the world where there are computers and Internet connections. The possibilities of open access comes at a time when the traditional, print-based scholarly journals system is in crisis, as the cost of publishing can no longer match the demand of subscribers. As the number of journals and articles produced has been increasing at a steady rate, the average cost per journal has been rising at a rate far above inflation.

As a result, this all indicates that the web has become the great equalizer for publishers and writers. Until recent time, both academics and publishers have been skeptical about the quality and legitimacy of web publications. Perhaps the latest winners of the Pulitzer Prize by two creators of online content is an indication that open access is slowly making its way into the public consciousness.

Thursday, April 08, 2010

Gladwell on Social Media



In a surprising splash of cold water, Malcolm Gladwell dispelled the anticipation and excitement of social media enthusiasts at the F5 Expo in Vancouver, BC. As a conference that converges interactive exhibits, peer idea-collaboration amongst fellow entrepreneurs and executives, and "edge-of-your-seat conferences into one explosive day," on topics such as mobile apps, search marketing, business blogs/webinars, social media, and web 2.0 . . . Gladwell came, and Gladwell left, with a debris of ideas for us to take home.

Gladwell took to the stage at a Vancouver conference on online technologies Wednesday to dismiss the opinion that social media will change our society. He believes that trust -- or the lack of it -- is the main reason why the social web offers weak connections rather than strong. While the Internet offers anonymity and a broad reach, it fails to deliver trust.

Intriguingly, he thinks social media is still in its experimental phase. For someone as observant and bright as Gladwell is, he certainly makes a good point. In the brief history of the internet, it builds something up up only for it to be toppled later. Perhaps Facebook is just a flavour of the month. The web is not a world that respects loyalties and longevity. . . Will Twitter?

Wednesday, March 24, 2010

Google Vs. The Great Wall of China

I'm really enjoying the latest row between Google and China as it's pits two giants against each other despite the fact that both are battling it out in different contexts. For all the talk about the Google Book Project or the DMCA, Google's pulling out of China has seemingly deserved little attention from Western media. Google is certainly pulling no punches as it has decided to monitor the status of Google in China. Google has launched a website that makes it easy to see how things are going down -- and it's not very pretty to be honest.

Instead of simply withdrawing from China, Google has decided to redirect traffic from google.cn to google.com.hk — their site hosted out of Hong Kong. This version of Google hosts unfiltered results — something that likely isn’t too popular with Chinese officials. Moreover, Google stopped censoring its search services—Google Search, Google News, and Google Images—on Google.cn. Users visiting Google.cn are now being redirected to Google.com.hk, where it offers uncensored search in simplified Chinese, specifically designed for users in mainland China and delivered via our servers in Hong Kong. Users in Hong Kong will continue to receive their existing uncensored, traditional Chinese service, also from Google.com.hk. Essentially, Google has decided to let China make the call — instead of shutting down the service themselves, it’s now going to be up to China to pull the plug.

As a snapshot in historical context, this is very much a tense standoff between multinational corporatism and state nationalism. As a result, Google Inc. partners in China are said to follow billionaire Hong Kong Li Ka-shing's lead and cut links with the U.S. Internet company after it defied the nation's self-censorship rules. Li's Tom Online Inc. has already stopped using Google's search engine on its portal and media buyer Zenith Optimedia; advertisers it represents may also switch to rivals after Google began this redirection of its mainland users to an unfiltered offshore site. Not surprisingly, China Mobile Ltd. has a deal with Google to provide mobile and Internet services. What is going to transpire? As we said earlier, this is a game of chicken, with both sides fairly rigid in its position and solidified in its respective empires.

Saturday, March 13, 2010

Hong Kong Central Library



When I first stepped foot into the Hong Kong Central Library, I had immediately realized had entered the library of the future. The Central Library, the largest of the 76 public libraries in a city of 7 million people, is the main library of Hong Kong. Located at the intersection of Moreton Terrace and Causeway Road in Causeway Bay, the Central Library is a 12-storey high building in with an area of 9,400 sq. metres plus a floor area of 33,800 sq. metres, built at a construction cost of HK$690 million. What are some of the features which make HK Central Library on par with the best knowledge institutions of the world? Here are just a few:

(1) Intelligent Building - The Hong Kong Central Library is an intelligent building, using the most advanced architecture. Intelligent Buildings concepts include a purpose is to control, monitor and optimise building services, (eg. lighting, heating, security, CCTV, and alarm systems, access control, audio-visual and entertainment systems, ventilation, filtration and climate control, and even time & attendance control and reporting (notably staff movement and availability). This is also called building automation, which is essentially a control system using a computerized, intelligent network of electronic devices, designed to monitor and control the mechanical and lighting systems of a building

(2) State-Of-The-Art Multimedia - Called the Multimedia Information System, the MMIS is an example of all-embracing use of information technology and computer application in the Hong Kong Central Library. As such a three level audio-on-demand and video-on-demand system are set up. In order to enable more public use of the first level video and third level audio and video of the AOD/VOD system, about ninety Asynchronous Transfer Mode terminals are installed in the library. In other words, the library allows its users the most advanced technologies available.

(3) Global Repository - has been designated as the legal depository library in Hong Kong for nine global organizations: Asian Development Bank, European Union, International Labour Organization, International Maritime Organization United Nations, United Nations Educational, Scientific and Cultural Organization, World Bank, World Trade Organization; and World Food Programme.

(4) Looking Back, Moving Forward - Because of the Central Library's sheer size coupled with its unique facilities, it even hosted the Hong Kong Library Association's 50th Anniversary conference. HKLA held the international conference in 2008, called "Looking Back, Moving Forward: Asian Libraries in the World of Information" which focused on the key issues and challenges which face libraries in Asia.

(5) History & Culture - Very much an educational institutional as it is a technological masterpiece, cultural symbolism is highlighted throughout the building. In particular, memorial plaques dedicated to famous modern Chinese writers in the library emblazon the library, one of them was for the witty and erudite scholar-novelist Qian Zhongshu (錢鍾書).

Tuesday, March 09, 2010

Vancouverism and 2010


The 2010 Winter Olympics in Vancouver has come and gone. It has forever changed the city. Vancouver is also known for its unique Vancouverism. Characterized by mixed-use developments, typically with a medium-height, commercial base and narrow, high-rise residential towers to accommodate high populations and to preserve view corridors, Vancouverism is an urban planning and architectural technique pioneered in Vancouver, Canada.

Vancouver is somewhat unique among large North American cities with such a large residential population living in the city centre, and no expressways connecting the core to the suburbs, and still being able to significantly rely on mass public transit for its citizens. It these reasons contribute to the fact that it is consistently ranked among the most livable cities in the world. Not to mention its gorgeous landscape during the spring, summer, fall, and winter seasons. Perhaps Vancouver should also be known in Vancouverism for its knowledge capital. Why? Here are some main features:

1. Libraries - If anything, Vancouver has some of the most gorgeous libraries in the world. Its Central Library in Library Square occupies a city block in the eastward expansion of downtown Vancouver. Centred on the block, the library volume is a nine-story rectangular box containing book stacks and services, surrounded by a free-standing, elliptical, colonnaded wall featuring reading and study areas that are accessed by bridges spanning skylit light wells. The library's internal glass facade overlooks an enclosed concourse formed by a second elliptical wall that defines the east side of the site. This glass-roofed concourse serves as an entry foyer to the library and the more lively pedestrian activities at ground level. Public spaces surrounding the library form a continuous piazza with parking located below grade. The building's exterior is often said to resemble the Flavian Amphitheatre in Rome

2. Social Media community - Vancouver has one of the most vibrant, trendiest Web 2.0 communities in the world. An urban city, the majority of these companies are clustered around downtown. Some of the best Web 2.0 writers and bloggers hail from Vancouver, BC. Mitch Joel's 6 Pixels of Separation, Miss 604, Stephen Hui, Rob Cottingham, and the Search Principle are but a few examples social and semantic media trendsetters.

3. Open data / Open Access initiatives -Some of Vancouver's public institutions are progressive minded. Just take a look at the Vancouver City Archives. It's been luring open-source and open-data enthusiasts to a meet-up in January with the promise of free coffee, free Wi-Fi, and free information. Holding such an informal social and coding session is not only a logical fit for the direction the archives is taking, but certainly opens up new opportunities for what the Semantic Web is going to look like.

4. Multiculturalism 2.0 - One of the most culturally and ethnically diverse in the world, almost 60 per cent of people in Vancouver are expected to be a visible minority by 2031. As such, Web 2.0 has changed the way multicultural citizens perceive, interact, and communicate - particularly so in the city of Vancouver. In fact, it is often new immigrants who arrive in Canada that have better survival skills and have used the Web extensively for research before arriving in Vancouver. These immigrants tend to be urban, wealthy, and the most technology adept and often ahead of the trend. As a result, in multiculturalism 2.0 city, one's individual online identity is replicated like one's cultural identity, which is fluid and not limited to “websites about websites."



Friday, March 05, 2010

Bibliothèque nationale de France



This is one of the most historic, most beautiful libraries in the modern world. Tracing its origin to the royal library founded at the Louvre by Charles V in 1368, the Bibliothèque nationale de France expanded under Louis XIV and opened to the public in 1692. With library's collections swelling to over 300,000 volumes during the radical phase of the French Revolution when the private libraries of aristocrats and clergy were seized, the library became the Imperial National Library and in 1868 was moved to newly constructed buildings on the Rue de Richelieu following a series of regime changes in France. At one time or another - 1896 to be exact - the library was in fact the largest repository of books in the world.

Sunday, February 28, 2010

Boston Public Library



Historical Boston is one of the most beautiful, but underrated cities in the world. Likewise its library system. Founded in the mid-19th century, the Boston Public Library (BPL) is strongly associated with the emergence of education for the working class. Its unique architectural style was maintained when Philip John designed an additional section in 1972. Serving as both a research library and headquarters for Boston Public Library's 26 branch libraries, the main library branch also holds a large collection of rare books and manuscripts and musical scores.

Friday, February 26, 2010

Semiotics and the Semantic Web

. . . when computing entered the realm of images, a new dimension was added to cyperspace (taking it literally from 1D to 2D) and the term 'virtual reality' started to be more than a daydream. (Cadognety, 2002).

According to Wikipedia, semiotics is the study of sign processes (semiosis), or signification and communication, signs and symbols. What is interesting is that there is currently a great deal of research on semiotics and the Web, and a result, have an important natural link to the semantic web. Anything intended to signal meaning of some kind, signs on websites are especially important. Various kinds of meaning can be transmitted or 'signalled' by using an image, icon, label or a hyperlink of some fashion -- signs. According to the semiotic theory, signs have a significant (e.g. link label), a referent (e.g. actual page the link points to), an interpretant (e.g. the concept it signifies), and even a behaviour (e.g. the link mechanism itself). Signs of all types leverage existing content to express some kind of function (e.g. a thumbnail image used as link to a product) or affordance.

Philippe Codognet has been one of the preeminent researchers in the field of the semiotics of the web. In his article in 2002, Ancient Images and New Technologies: The Semiotics of the Web, when the web was still in its infancy, Codognet points out that indexical images, which we use in navigating the multimedia documents which make up the web, can be based on the study of semiotics, and can be traced back to the classical thinkers such as Gottfried Liebniz and C.S. Peirce. In other words, instead of viewing the Semantic Web as something entirely novel, we must look at the core roots of the web, which is really just an organization of data, documents, and images - conceptually meshed in contemporary computer-based communication.

Wednesday, February 17, 2010

Horizon Report 2010 - Changes to Come?

The Horizon Report 2010 has come and gone. Reactions? What's most noticeable is that there are a lot of repeating themes to previous Horizon Reports. Perhaps this is due to the reality that there just aren't that many technologies to go around. My interpretation is that certain themes are emerging as this decade comes to a close. As the Web continues to grow, its supporting technologies are emerging to support its growing veins and organs. As a result, we aren't just seeing a few new technologies popping up here and there annually; rather, we're witnessing the growth a layer of technologies that form a foundation for moving our physical world more aligned to the digital realm. Here's a look at the 6 key technologies from the Horizon Report:

1. Mobile computing - This is not a surprise as the iPhone has entered our lives as seamlessly and ubiquitously over the past couple of years. Handheld tools such as smart phones to netbooks are portable tools for productivity, learning, and communication, offering an increasing range of activities fully supported by applications designed especially for mobiles.

2. Open content - Although the open content movement is a response to the rising costs of education, it has been around since the open source and freeware movements in the software and gaming industries back in the 1990's. In the open content (also known as open access in the publishing and academic world), the desire for access to learning in areas where such access is difficult and an expression of student choice about when and how to learn battle against the corporate for-profit universe which for years has seen growing textbook prices, hefty rising student fees, and the ivory tower image of the babel of academia. The digital world is attempting to fight back, be it free online courses or video webcasts open to the world.

3. Electronic books - Going hand in hand with open content, electronic books promise to reduce costs, save students from carrying pounds of textbooks, and contribute to the environmental efforts of paper-conscious campuses. As pblishers are raising the costs of printing to justify the costs of doing business, the digital world is paving the way to break down those barriers and allow for portable, compact, and inexpensive options for all.

4. Simple augmented reality – This is the technology that has subtly entered into our daily lives with little notice or fanfare, but will ultimately change the way we interact with the Web. AR is the concept of blending (augmenting) virtual data — information, rich media, and even live action — into our physical world – with the purpose of enhancing the information we can perceive with our senses is a powerful one. This is what some predicts as the next generation 3D web (or Web 3.0).

5. Gesture-based computing - Allows our natural movements of the finger, hand, arm, and body which can recognize and interpret body motions. As we work with devices that react to us instead of requiring us to learn to work with them, our understanding of what it means to interact with computers will have a paradigm shift.

6. Visual data analysis - An emerging field, a blend of statistics, data mining, and visualization, that promises to make it possible for anyone to sift through, display, and understand complex concepts and relationships. Visual data analysis may help expand our understanding of learning itself. Learning is one of the most complex of social processes, with a myriad of variables interacting in highly complex ways, making it an ideal focus for the search for patterns. Indeed, Chris Anderson has argued in Wired Magazine that the explosion of data spells the ‘end of theory.’
Sensors everywhere. Infinite storage. Clouds of processors. Our ability to capture, warehouse, and understand massive amounts of data is changing science, medicine, business, and technology. As our collection of facts and figures grows, so will the opportunity to find answers to fundamental questions. Because in the era of big data, more isn't just more. More is different.
What does this all mean? We're moving (albeit slowly) into an exciting era of cultural, social, and technological transformation. This has greater implications than just surfing the Web.

Tuesday, February 09, 2010

How the Mighty Fall

After Jim Collins' landmark Good to Great, now an essential for most organizations, the collapse of a number of those 'great' companies made Collins re-examine, how companies can fall after decades of unshakable excellence.

What began as a journal article eventually expanded to How the Mighty Fall, which confronts these questions with some answers to how even the best can succumb to decline and collapse. One thing is even more true about the recent financial collapse: all organizations are prone to vulnerabilities, regardless of how well crafted and seemingly operated they appear. Collins' research project--more than four years in duration-- reveals five stages of decline. It's an excellent guide to libraries and information centres, particularly those nestled in the guise of large budgeted institutions. All organizations run by humans face mortality one day or another - it's important that we recognize its symptoms and confront the brutal realities of decline. And perhaps step in if it's not too late. Here are Collins' five stages:

Stage 1: Hubris Born of Success - All success depends on hard work and luck; however, success does not guarantee perpetuity. Every decision needs to be continually re-examined.

Stage 2: Undisciplined Pursuit of More - Success often breeds greed, which often leads to straying from the original elements which produced success.

Stage 3: Denial of Risk and Peril - Greed leads to blindness that there are signs of hazard, until it's too late.

Stage 4: Grasping for Salvation - Signs of failure arises, but blindness to reality reinforces the need to look for miracles. Often, the organization looks for a messiah from outside the organization to lead it back to the promise land.

Stage 5: Capitulation to Irrelevance or Death - Nothing is done. Demoralized, the organization accepts its fate of a slow death.

Collins' research argues however, that these are just five stages. Indeed, they are reversible. Some companies do indeed recover--in some cases, coming back even stronger--even after Stage 4. In fact, this is because decline is (believe it or not) self-inflicted, and the path to recovery lies largely within the organization's own hands. As long a company is not entirely knocked out of the game, hope always remains. The mighty can fall, but they can often rise again.

Collins' book impressed me as a book that can be applied to all organizations, profit and not-for-profit - technology or customer-service. Regardless of what sector, when large numbers of people work together to achieve a common goal, they are bound to irrationality and group think, politics and human egotism. The five principles of decline are a good reminder that nothing is indestructible if pushed to its limits.

Wednesday, February 03, 2010

Seattle's Central Library



Here is a library that I is close to heart, literally and figuratively speaking. I heart Seattle, one of trendiest urban living spaces in the world. Its Central Seattle Library also ranks as one of the most beautiful architectural spaces in the world, with state of the art technology. A remarkably postmodern rendition perhaps, even the floors have a classically labeled Dewey Decimal system as markers of shelf sections.

Designed by Rem Koolhaas, the Library is award-winning in architectural style, modern on both the inside and the out. The library uses RFID that allows patrons to check out their own materials. Its former city librarian Nancy Pearl even had a few books under her name and a figurine, too. So grab a Starbucks and your MS Windows laptop, and take a plushy seat in one of the world's most interesting libraries.

Friday, January 22, 2010

Is it Google? Or Is it Information Imperialism?

Google's threat to withdraw from China over censorship and cyberspying is a sign of a growing willingness among foreign companies and governments to overturn the conventional wisdom that has defined decades of engagement by the West: that China is so big that it must be accommodated. Or is it simply Western hegemony? Or is it "information imperialism?"

In a recent posting from the Google Blog, Google has announced that it will be adopting a new strategy in China after facing cyber-attacks in which Gmail accounts were hacked into. In mid-December, it had detected a highly sophisticated and targeted attack on our corporate infrastructure originating from China that resulted in the theft of intellectual property from Google. Google would have an easier time quitting China than other companies. Although its business there has been growing, it is estimated to be only a few percentage points of its total revenues. That's a sharp contrast to companies like General Motors Corp., for which China is a crucial market.

What's interesting is that the US government has taken a stance in this growing situation, turning it instantly into a political issue, as Secretary of State Hillary Clinton recently pointed out China as among a number of countries where there has been “a spike in threats to the free flow of information” over the past year. She also named Tunisia, Uzbekistan, Egypt, Iran, Saudi Arabia and Vietnam. In response China called the US of practicing "information imperialism." Viewed from this angle, information is no different than economic and cultural imperialism. Looking at it in this light, Google's strategy might have both political and business implications.

Let's take a look at the the Global Search Report. The report indicates that even as far back as 2007, Google's reach into the web has not been as extensive as we think it might be. Not only did Google have only 21.7% of the market share compared to Baidu's 55% in China, it had only 24.7% compared to Seznam's 65.5% in the Czech Republic. Google didn't even rank top 3 in South Korea (Naver is number 1, with 72.7% of the market share). If we look at Google as a multinational corporation, perhaps its strategy isn't one of intellectual freedom, but one of consolidating market share. As it has no dominance in certain regions, why would it want to move into China in the first place? English isn't everything you know.

Sunday, January 10, 2010

Libraries of the World - One Google Streetview At A Time

Launched in May 2007 to allow its users to explore the world through images, Google Maps' Street Views' coverage was limited to just five U.S. cities. When Street View first launched, the platform used to capture images was a van. Since 2007, Street View has expanded to include cities, streets, national parks and even some biking trails throughout the world. (And it's still capturing streets as we're talking). Currently, Street View is available for almost a dozen countries around the world in North America, Europe and the Asia-Pacific region.

Interestingly, scaling the project to this level required more lightweight and high-quality technology. Not only was the van replaced by a car, Google had to use different vehicles in different regions around the world to collect tens of millions of images. (Just think of those small alleys in London or Barcelona).

For the upcoming months, we will be travelling together throughout the world, starting in North America, to some of the most innovative and interesting libraries of the world. How are we going to do that? Google Maps. Our first stop? One of the largest libraries in the United States offering patrons access to millions of books, periodicals, and CDs, the New York Public Library also offers a large number of digitized collections that include images, prints and photographs. Interestingly, NYPL was one of the first to collaborate with Google to create a selection of online digital books as part of the Google Books Online Project. Not only is the library is also highly tech savvy with an active RSS feed as well as podcasts on iTunes U, patrons can download ebooks, video and audio directly from the website or video storybooks, video on demand as well as webcasts.

I like travelling.

Sunday, January 03, 2010

Steve Jobs, Computers, Technology -- And How to Present Them


Steve Jobs will forever be one of the icons of the twentieth and twenty-first centuries. He's helped shape not only technological and business landscape, but the cultural agenda as well. His pitching of the PC vs. Mac debate has split the world into two camps. As one likes to describe him, Jobs doesn't just sell computers; he sells an experience. A new book which has just come out is worth a read. The Presentation Secrets of Steve Jobs argue that Jobs' successful not only because of his visionary appeal of Apple's products, but ultimately his ability to create elegant presentations that are meant to inform, educate, and entertain - his ability to sell himself as a brand. An Apple presentation has all the elements of a great theatrical production—a great script, heroes and villains, stage props, breathtaking visuals, and one moment that makes the price of admission well worth it.

Take a look at Jobs' presentation of the 2001 iPod, long before it gained the foothold of our musical and cultural lexicon - Jobs doesn't just deliver, he performs. His words dances across the stage like an actor's - and we all know he's having fun doing it. Carmine Gallo's book is an addictive read after the lull of the holidays. Perhaps it is as important for librarians and information professionals as any, as presentations form the crux of their work. Steve Jobs' skills at articulating himself is a defiant reminder to how we can all work on effectively communicating to our audiences what we really need to say.

Act 1 -
Create the Story

Scene 1 - Plan in Analog

Scene 2 - Answer the One Question That Matters Most

Scene 3 - Develop a Messianic Sense of Purpose

Scene 4 - Create Twitter-Like Headlines

Scene 5 - Draw a Road Map

Scene 6 - Introduce the Antagonist

Scene 7 - Reveal the Conquering Hero

Intermission 1 - Obey the Ten-Minute Rule

Act 2 - Deliver the Experience

Scene 8 - Channel Their Inner Zen

Scene 9 - Dress Up Your Numbers

Scene 10 - Use "Amazingly Zippy" Words

Scene 11 - Share the Stage

Scene 12 - Stage Your Presentation With Props

Scene 13 - Reveal a "Holy Shit" Moment

Intermission 2 - Schiller Learns From the Best

Act 3 - Master Stage Presence

Scene 14 - Master Stage Presence

Scene 15 - Make It Look Effortless

Scene 16 - Wear the Appropriate Costume

Scene 17 - Toss the Script

Scene 18 - Have Fun

Encore - One More Thing . . .

Monday, December 28, 2009

Lawyers and Web 2.0


In an article in Lexpert, considered the authoritative source for the latest news and information on the business of law, Marzena Czarnecka writes,
Lawyers have been cautious about using social networking but are gradually embracing the use of social sites such as Facebook, LinkedIn and Twitter. Web 2.0 continues to challenge lawyers as they realize that opting out of this new system of connection may equal opting out of business
In fact, lawyers are often behind the curve, as not only are they a very traditional and conservative group with new tools and media, they don't have much incentive to being early adopters. Very much a contrast to libraries, law firms rarely adopt technologies until clients adopt them. There are a few early tech adopters, such as James Hatton and the Tory's Law Firm Youtube page, who experiment with using Web 2.0 among the up and coming.

Slaw.ca is an interesting example. Law professor Simon Fodden of Osgoode helped form Slaw.ca which is a Canadian co-operative weblog about any and all things legal. In its four years of existence, its audience has steadily grown to include hundreds of practicing lawyers, legal librarians, legal academics and students with an aim to share knowledge, offer advice and instruction, and occasionally provoke.

Perhaps the most important lesson here? Librarians are creative innovators. As Slaw.ca shows, the blog initially had a 'library' bend to it as law firm librarians, frequently the leaders in communication and information technology adoption at law firms, helped shape the development and direction of the blog. They remain key contributors and readers even though Slaw.ca's constituency and reach broadened. One of these innovators is Connie Crosby, who has started her own consulting company. It goes to show that intense information-driven industries, such as law, engineering, or whatever it may be, need to work hand-in-hand with librarians in the new social web.

Tuesday, December 22, 2009

Donate a Brick to Build a Refugee Camp Library

Seasons greetings everyone. This holidays, as last year's, as you are enjoying your Christmas at home, please take some time in considering contributing to a worthwhile campaign. Can you help build a refugee camp library? For $2 you can, and you can even turn your donation in honor of someone into a last-minute holiday gift.

Book Wish Foundation's holiday campaign for 2009 asks book lovers everywhere to contribute one of the 5000 bricks we need to build a library for Darfuri refugees in eastern Chad. Since Dec. 5, it has raised raised 821 bricks, 16% of its goal. Please join the effort, even with a single brick, by visiting: http://bookwish.org/library-builder

Please share with your friends and, especially, on Twitter. Book Wish can easily reach its goal if many people each give a little, so please spread the word if you have a moment during this holiday season. To make your donation a gift, make sure you fill in your honoree's email address in the donation form. Book Wish will then notify him/her, sending details about the project and a link to videos from the refugee camps where Book Wish works (you will receive a copy of the email).

Books for Darfur Refugees certainly appreciate your helping to spread the word, too. It is a 100% volunteer staffed; 100% of funds raised by this campaign for direct book related aid for Darfur refugees. The good news story here is the inspiration of Darfuris who self-organized their own English classes in refugee camps. For example, they view learning English as their "road to freedom."

Sunday, December 06, 2009

Social Media in Academic Libraries


I recently presented on social media in academic libraries at the SLA Western Chapter's Annual General Meeting on a panel with social media expert Rob Cottingham. (See above for a preview of Rob in action). Personally, this was one of the most rewarding panels I've been one as it bridged the two worlds of academic and corporate libraries. We touched on issues that are relevant to both types of settings: how is social media faring in the world of information professionals? Here are some thoughts of the evening:

(1) Librarians Are Only Using Social Media Among Themselves - A common argument is that only librarians care about these social media tools. Can librarians ever measure the ROI on social media? If the average Twitter user is 31 years old, then why would it be used for outreach with a non-Twitter using college audience? Are social media tools used among librarians for their own amusement? There are two parallel themes here: librarians are even better connected to each other in the social web - so wouldn't that mean social media offers distinct advantages? Second, if statistics show that social media (like Youtube, Facebook, and Flickr) is heavily used, then why wouldn't librarians use them for outreach? Wouldn't it be an opportunity otherwise missed if unexplored?

(2) Small Special Libraries Are Understaffed - It's easy for large libraries and institutions to implement Web 2.0 technologies and policies, but many smaller institutions can't afford the manpower to consistently adopt such standards. It's important not to spread ourselves thin. However, great challenges offer greater opportunities. Social media flattens the information landscape, and outreach tools such as Twitter and Facebook bring branding where none exists before. It's a matter of how one uses such technologies that maximizes their exposure.

(3) Generation Y Is Important - Much has been written about this generation born post-1980's. It's crucial to note that our upcoming wave of students, colleagues, and staff will be from this generation. Technologically sophisticated, well-connected on the social web, entrepreneurial, and oftentimes, impatient. It's these qualities which will define how information professionals will align their programs and services. This is important for all librarians: academic, public, and special.

Thursday, November 26, 2009

Are We Getting Stupider or What?

In one of the long-standing intellectual pillars of publishing, the Atlantic Monthly has recently came out with an article, Is Google Making Us Stupid? which continues the debate whether the computer age has indeed resulted in our over-reliance on compact, readily-available information.

As Nicholas Carr believes, we’re simply decoding information as we scan text on the web. For probably many of us like him, deep reading of densely formulated text has become a struggle. But here’s another worry that Carr ponders: the web’s simplification of information decoding has ultimately reduced our ability to think deeply as well. Our brains are so used to reading short blog posts or text messages under 140 characters that we’ve no longer the time nor patience to thoughtfully carry out our thoughts cogently. As Carr puts it:

Our ability to interpret text, to make the rich mental connections that form when we read deeply and without distraction, remains largely disengaged.

However, we’ve been paralyzed with fear about technological advancements since the earliest days of thought: Plato feared that writing would cause our memorization capacities to fade; Gutenberg’s press would lead to intellectual laziness; and thinking changed as Nietzsche’s words morphed from rhetoric to telegram style.

On other extreme end is futurist Jamais Cascio, who argues that “Google isn’t the problem; it’s the beginning of a solution.” Indeed, with intelligence augmentation, new technologies would be able to “filter” what we are interested in; and seamlessly tailor our information absorption according to our needs. This opposite end of the spectrum argues that civilization requires diversity and innovation – and technology is a means to that end. Information professionals must be aware of this dichotomy: when much information is too much information? As Herbert Simon once said, "wealth of information creates a poverty of attention." How can we scan when we must interpret and decode?

Saturday, November 21, 2009

Web 2.0 Five Year Anniversary

As we approach the six-year mark from the original Web 2.0 thesis, Tim O'Reilly and John Battelle come together in a refocusing session of where the social web is going. Once applications live in the cloud, the key to success will be harnessing network effects so that those applications literally get better the more people use them. In the recent Web 2.0 Summit, O'Reilly and Battelle penned a white paper which they argue,

today we see that applications are being driven by sensors, not just by people typing on keyboards. They are becoming platforms for collective action, not just collective intelligence. The "data shadows" that people and things leave in cyberspace are becoming richer and deeper, and are being exploited in new ways. All this is adding up to something profound and different. When web meets world, we get Web Squared.
1. Sensory Input - We're not searching via keyboard and search grammar; we're talking to and with the Web. With new search applications such as Google's Mobile App for the iPhone, speech recognition is detected as soon as the application detects movement of the phone to the ear. The Web is growing, and is to the point of getting smart enough to understand things without us having to tell it explicity.

2. Implied Metadata - Because the Web is "learning," meaning is being learned "inferentially" from the body of data each day, and speech recognition and computer vision are examples of this kind of machine learning. The Web 2.0 era is about discovering such implied metadata, and then building a database to capture that metadata and fostering an ecosystem around it.





















3. Information Shadows - Real world objects have "information shadows" in cyberspace. Because of sensor applications like the iPhone's, a book that has information shadows on Amazon, Google Book Search, LibraryThing, eBay, Twitter, and in a thousand blogs.

4. Digital Returns to the Physical - As a result, these shadows are linked with their real world analogues by unique identifiers: an ISBN, a serial number, etc. Real-world objects can be "tagged" and its metadata on the Web. Libraries have long been innovators in this field (as information managers), with some cataloguing systems based on the idea of FRBR, which represents a holistic approach to retrieval and access as the relationships between the entities provide links to navigate through the hierarchy of relationships.

5. Rise of the Real-Time - The Web has become a conversation - meaning, search has gotten faster. Microblogging (such as Twitter) has required instantaneous updating -- a significant shift in both infrastructure and approach. Search has become real-time and human participation has added a layer of structure (and metadata). This new information layer being built around Twitter could rival existing services such as search, analytics, and social networks. Moreover, real-time is not limited to social media or mobile. As the authors point out, Walmart has been doing such instantaneous information cascading for many years: real-time feedback (from customers) drive inventory. As a "Web Squared" company, its operations are infused with IT, and innately driven by data from their customers -- the physical being driven by the digital and vice-versa.

What does this all mean? Librarians have a role to play. We've been doing it for years with FRBR and RFID. It's time we turn the page and write the first sentence for this new Web.

Saturday, November 14, 2009

The Facebook Era


Clara Shih is a rising star in the social media world. The Facebook Era is a new technology model, way of thinking, and cultural phenomenon. Whereas the last decade was about the World Wide Web of information and the power of linking web pages, today, we are seeing a World Wide Web of people emerge. I think Shih introduces some interesting concepts to the social media hemisphere:

1. The Social Graph -- Called the fourth revolution of "social computing", the social networking movement has blurred the lines of the private and the public, a movement that afffects us all personally first, professionally second -- it ultimately blends the old dichotomies of the personal and the professional.

2. Social Sales -- The social web has become one large Customer Relationship Management (CRM) system. Social networking businesses and organizations to view profiles of their accounts, capture deal information, track performance, communicate with contacts, and share information internally. As a result the social CRM becomes a bidirectional relationship between vendor and customer.

3. Social Capital -- the social graph reaches far beyond technology and media. It is one of the most signficant sociocultural phenomena of this decade. Weak ties used to require a lot of effort to sustain; however, with the social web, people now are accustomed to accumulating and never losing contacts throughout the rest of their lives

Clara Shih became an important name in corporate social networking when she developed Faceconnector (initially named Faceforce) in 2007, which was the first business application on Facebook. The application integrates Facebook and Salesforce CRM, pulling Facebook profiles and friend information into Salesforce account, lead, and contact records. Although the book is aimed at the business and technology, it is also has an intellectual premise about a sociocultural transformation that requires a change in our thinking and a new language to articulate our strategies and observations.

It will be interesting to see the continued impact of the The Facebook Era in the upcoming years as social media is still ever-evolving. Although it is a required textbook for the Global Entrepreneurial Marketing course at Stanford and social media course at Harvard Business School, there's no gurantee that these tools will continue to dominate.

Monday, November 09, 2009

ASIS&T and Historians of Information

Thomas Haigh is one of those rare individuals who speak elegantly, and write brilliantly interesting stories that superimpose very uninteresting topics in a thoughtful, academic manner. Not a librarian or LIS practitioner by trade, Haigh is actually a(n) historian by training and have taught an eclectic collection of subjects over the years. But now he teaches at the University of Wisconsin's School of Information Studies program. Haigh's panel challenges the historiography of information science, arguing that much is lacking due to the fact that information science poorly focuses on the training and engagement of historical topics. He argues, convincingly in my opinion, that the history of information science is actually written more succinctly and richly by those outside of the field itself.

On Day 2 of the The American Society for Information Science & Technology (ASIS&T) in Vancouver, BC (Thriving on Diversity - Information Opportunities in a Pluralistic World),I attended the panel, New Directions in Information History which included Haigh, Geoffrey Bowker, William Aspray, and Robert Williams. Haigh caught my attention the most as he challenged (often to an uncomfortable audience of LIS practitioners) thesocial and philosophical issues around technology, and in the relationship between the world of code and world of people. Haigh was trained in the History and Sociology of Science department at the University of Pennsylvania where he eventually became an historian specializing in 20th Century America, in the history of technology and in the social history of work and business.

Haigh is currently delving into the social history of the personal computer, where he argues that despite the shelves of books on the history of the PC, there has been "no serious historical study" of how people used their computers or why they brought them. In my session, Haigh was confronted heatedly about his argument that the history of information science is often weak and incomplete as information technology experts and scientists fail to capture the historical, social, and cultural contexts of proper history writing. Haigh touches on this briefly in his article, Sources for ACM History: What, Where, Why. It was very interesting seeing the giants of LIS such as Michael Buckland and Marcia Bates in the room debating with Haigh's externalist vision for historical inquiry of information science -- and is perhaps a microcosm of the state of the field today. Alas, the debate rages on.

Friday, November 06, 2009

MTR in Need of Librarians


Who says that information managers are restricted to libraries? There are exciting careers to be found in the world of information. In this increasingly globalized world of knowledge exchange and retrieval, jobs such as this is becoming the norm. Take a look at Hong Kong's MTR need for an information professional.

MTR CORPORATION
Get Your Career On The Move
Are you looking for a career where you can make a difference? As a MTR Corporation team member, you can.
In MTR Corporation, we have expanded our business from beyond the construction and operations of a mass transit railway system. We have prided ourselves in growing the communities and enhancing the quality of life of Hong Kong people. Today, MTR Corporation is a diversified company with interests in transportation, property management, many other commercial activities, investment projects and consultancy services worldwide.
We would like to invite applications for the positions of:


(Ref: J09031)

Reporting to the Manager-Knowledge and Information, you will perform the role of a Technical Librarian by maintaining a library of essential records for the Projects Division. You will maintain key aspects of the Intranet Portal including smart interactive organisation charts, on-line reference libraries, etc. using the SharePoint 2007 platform. You will also be a centralised resource to respond to hotline requests and support staff in the use of knowledge management tools through the new Intranet Portal.
You should have a Higher Diploma in Management Studies or equivalent and 3 years' relevant working experience.
Applications
You are invited to apply online at http://www.mtr.com.hk/careers or send in your application stating the position you are applying for and relevant reference number either by email to recruit@mtr.com.hk or by mail to the following address on or before 27 February 2009:
Human Resource Management Department
MTR Corporation
G.P.O. Box 9916
Hong Kong

Sunday, November 01, 2009

Tim Berners-Lee talks about the future of the Web




Although he has sometimes been mocked for his unusual communication style, Tim Berners-Lee is still one of the most fascinating personalities of the 21st (and 20th) century - and definitely someone whom you would sit down and listen to when he talks. Almost twenty years ago, Tim Berners-Lee helped create the World Wide Web. He continues to lead the World Wide Web Consortium, overseeing the Web's standards and development.

However, his vision never ended with the the current day form of the Web. Rather, he's building a web for open, linked data that could do for numbers what the Web did for words, pictures, video: unlock our data and reframe the way we use it together. A Semantic Web, in other words.

About Tim Berners-Lee
Tim Berners-Lee invented the World Wide Web. He

Wednesday, October 21, 2009

Imagining Communities: The Emergence of Trans-Asian Consumer Communities

Human information behaviour and Human-Computer Interaction are areas of study, particularly in Library and Information Science. Drawing from supporting knowledge from disparate disciplines as computer graphics, operating systems, programming languages, communication theory, graphic and industrial design disciplines, linguistics, social sciences, and cognitive psychology, IB and HCI are powerful concepts which continue to shape the way LIS practioners .

However, the LIS cognitive schools of thought assume universal concepts, and are often devoid of ethnological methodology or cultural comparisons. Unfortunately, this resonates to the library and information professions as users are often painted with the same generalist brush. Multicultural librarianship is often limited to market segmentation and specialized reading lists. What about cultural user behaviours? Cultural information retrieval studies? LIS often does not cross into the realm of cultural studies, despite the fact that there is much to examine.

Larissa Hjorth's The Game of Being Mobile: One Media History of Gaming and Mobile Technologies in Asia-Pacific is an interesting microanalysis of social media behaviourial differences between Korea and Japan. It offers much food for thought for LIS professionals, particularly for those who overgeneralize their user groups and standardize one-size-fits-all attitudes in designing information systems. Hjorth highlights some interesting points:

(1) Asia-Pacific Region - Marked by diverse penetration rates of gaming, mobile and broadband technologies, which are subject to local cultural and socio-economic nuances. One of the dominant modes of socializing the consumption of new technologies is through the role of cute culture (also known as kawaii).

(2) Rise in mobile media - Marked by the rise in particular modes of gaming in these regions. South Korea and Japan represent two opposing directions for gaming - Korea emphasizes MMOGs played on stationary PCs in social spaces while Japan pioneers the mobile (privatized) convergent platforms and devices such as the handhelf PSP2 and Nintendo DS.

(3) Public and Private Spaces - Previous domestic technologies such as TV and radio reconfigures public and private spaces. 19th and 20th century technologies therefore have always been part of the way in which space is redefined.

(4) Imagined Communities - Through mobile media and media communities such as gaming, we are seeing emerging unofficial imaging communities that will impact on official imagined and transnational synergies.

(5) Remediating Technology - Customizing invites uers to conceive of technology as remediated. Through cute customization of mobile media and games in the region, new technologies are linked into earlier cultural histories and media archaeologies that are distinctive from European or American models.

(6) Cute Technology - Cute is fundamentally linked to the adaptation of new technologies, such as mobile media and SNS. This phenomenon distinctively differs from Western modes of user customization modes and demonstrates that technologies are much socio-cultural as they are industrial.

(7) SNS in Asia - Unlike Western or European social networking systems (SNS) that are consumed by children and teenagers, in Korea's Cyworld both young and old engage in the politics of cute representation online as a reflection of offline identity. Because of such localized features of not only the SNS, but its specific geographical and cultural audience, its success outside of Korea (and the Korean diaspora) is far from assured.

Monday, October 19, 2009

Facebook as the Accidental Billionaires

If you're looking for a good read or something for the Christmas gift shopping list, Accidental Billionaires is worth a consideration. A quick and delicious read, the book reveals lurid details of Facebook's rise from the ashes of Mark Zuckerberg's laptop to the top of the social media empire. The story of Facebook in essence reveals the very primordial needs of social media: to connect, both in a digital realm and in a physical sense. The cast of characters that led to the modern day story of Facebook is one of seamy deception, corporate sleaze, and cutting ambitions. Author Ben Mezrich puts it best when he points out that at the heart of Facebook's origin was a simple connection point for young adults:

Online, it would be the same thing; the thing that would drive this social network was the same thing that drove life at college -- sex. Even at
Harvard, the most exclusive school in the world, it was all really about
sex. Getting it, or not getting it. That's why people joined Final Clubs.
That's why they chose certain classes over other ones, sat in certain seats
at the dining hall. It was all about sex. And deep down, at its heart,
that's what [Facebook] would be about, in the beginning. An undercurrent of
sex.

If you don't have much time for reading, then perhaps waiting for the movie Hollywood version could be another option. It's coming out later this year.

Monday, October 12, 2009

What becomes of public reference libraries when research from home is so convenient, and so easy?

"I used to live in reference libraries," he said, but added that now he prefers staying at home and doing his research online. He said he'd recently asked a reference librarian what she'd been doing with herself lately. She'd said..."editing Wikipedia."

. . . said Douglas Coupland in a recent interview he had in Toronto after a reading when he took a potshot at libraries across the world with his apparently innocent quip about the demise of the gates of bricks and books. Much has been said in not only library literature, but in popular writing, too, about the value of public institutions such as libraries. The same goes for academic libraries, where Daniel Greenstein, vice provost for academic planning and programs at the University of California System, told a room full of university librarians that "the university library of the future will be sparsely staffed, highly decentralized, and have a physical plant consisting of little more than special collections and study areas."

It's unnerving to imagine the library of the future as differently as it is from the current day library. But perhaps this is innovation, a reinvention of the model of librarianship as technology transforms society and culture. Librarians need to continually inject fresh ideas to the profession; although, easier said than done with institutional bureaucracies and hierarchies which often overshadow creativity. Decentralization is necessary; and it's about time, too. In my opinion, librarians need to focus on their specialties, and here are some ideas:

1. Research - Librarians need to specialize, and focus on information retrieval. Reference should be conducted by front-line staff; librarians, on the other hand, should do in-depth research which requires more than a duration of a few minutes of a reference transaction. These types of ibrarians should be rebranded as "social science researchers" or "business researchers" to reflect the high quality of work that they do behind the scenes. With the internet and such easy access to information in this connected world, quality reference is the only way to save not only the value, but the public perception of a librarian's work.

2. Collection Management - The literature and lingo says it all: libraries are moving from the physical to the digital. Some public libraries have adapted and increasingly take a proactive bookstore model. Some have even branded this as Library 2.0. But that doesn't seem to be enough. Libraries must start thinking of breaking down a century-old mindset of a Taylor-ist model of operations and to one which requires creativity and economy. Can libraries ever be purely digital online libraries? Can they merge with bookstores? Churches? Malls? Can academic libraries, one of the most traditional institutions of most universities, be ever able to merge with classrooms and student service centres into something extremely unique? We're not talking about learning commons; we're going beyond just the library. To something unthought of yet.

3. Marketing - Fundraising, advertising, communications. Librarians have not been successful yet in the translation of important issues like open access and digitization to a public mass audience. Yet, why is it that corporations like Sony do such a remarkable job at Bravia HDTV and makes masses salivate? Brand management is a niche that libraries must develop even though it's the least of the priorities of librarians. This must change - marketing, social media advertising, event promotions - are the saviours of a languid institution. Libraries are also public spaces; yet, it never attains the same prestige as art galleries or museums. If we expect to survive and achieve relevance, we must adapt.

4. Classifications & Technologies -What is a librarian without knowledge and information management skills? Librarians need to be innovators with not only socia cataloguing, but ultimately the future of the web. Katherine Adams has argued that library and information science and computer science have lots in common in the next version of the web, namely the Semantic Web. These types of librarians, rather than work in inhouse libraries, need to join R&D laboratories, research institutions, and teach in higher education. They need to join the ranks of the intellectual elite.

Tuesday, October 06, 2009

Archives and Culture


Archival programs in North America are few and far between. Only a handful of programs available, the majority of archive programs are narrowly focused on records management techniques. Unfortunately, for social and cultural historians, this narrow approach has its limitations. Although as a profession, archivists have worked side-by-side with historians through the ages, archival sciences is still a young academic field. As Alex Ben's Excluding Archival Silences: Oral History and Historical Absence Excluding Archival Silences: Oral History and Historical Absence argues,
archives remain, largely, material repositories of cultural memory. It is an accepted historical problematic, however, that culture is often resistant to material preservation. There exists an undeniable and profound tension between scholarly efforts to reconstruct history and interpret cultural traditions and the fragmentary, and often limited, material record. That is to say, scholarship is shaped by a sinuous negotiation around the historical silences that encompass all of material culture. Historical silences, however, can at times be marginalized (or at best excluded) by a sensitive configuration of material evidence with oral history.
The new generation archivist should be motivated by the long term preservation of moving images and by the invention of new paradigms for access to celluloid, tape, bits and bytes. It should be rooted in historical, practical and theoretical study - and rather than limiting itself to one methodology, it needs to assign equal importance to heritage collections and emerging media types.

One example of innovative ways of recording the past is UBC's First Nations Studies Program's oral history archive projects. In particular, Interactive Video/Transcript Viewer (IVT) is a web-based tool that sychronizes a video with its transcript, so as users play the video, its transcript updates automatically. In addition to searching a video's transcript for key words and phrases, and then playing the video from that point, IVT includes a tool that allows users to create a playlist of clips from interviews for use in meetings. While it took historians thousands of hours of transcription work, IVT transcribes in real-time. These are the types of technologies archivists need to be aware of, in order for us to create active archives. And this is where information professionals need to be aware - to anticipate the needs of its users.

Sunday, October 04, 2009

How Much Is Too Much?

Ruth Connell's Academic Libraries, Facebook and MySpace, and Student Outreach: A Survey of Student Opinion is a sober look into how not to use social media. From the results of her survey of college students at Valparaiso University, a one-size-fits-all model simply does not work when it comes to using social network sites for library outreach. Because of privacy features, librarians must intrude into the social private spaces of its users if it wants to have access to its outreach audience. But surprisingly, Connell's research reveals that students actually resent a library/librarian's intrusion into their private space. As the article argues, it is important not to annoy students but rather let them come to the library on their own terms.

This is a fascinating analysis, and one worthy of a closer look by all librarians who wish to use the trendiest technologies as outreach to their user populace. For a while, the Web 2.0 mantra encouraged most to try out new ideas, new concepts, cool technologies. But now that we've reached a plateau in the development of social media, concerns such as privacy, copyright, and best practices must be kept in mind by librarians information professionals who need a fine balance with the public and private space of their users.

Tuesday, September 29, 2009

Siva Vaidhyanathan and Critical Information Studies

Siva Vaidhyanathan, who is entertaining as he is informative, is a cultural historian and media scholar (a rare combination these days), and teaches Media Studies and Law at the University of Virginia. His ideas and concepts are multidisciplinary -- Vaidhyanathan has even coined the field of studies, “Critical Information Studies” which synthesizes key aspects of both Cultural Studies and Political Economy by interrogating the “structures, functions, habits, norms, and practices” of particular aspects of information culture.

One of the preeminent historians of American copyright, Vaidhyanathan's arguments often examines how these issues go beyond simple arguments about digital “rights” to include consideration of the more subtle impacts of cost and access that have the potential for chilling effects on a “semiotic democracy” that is situated in “global flows of information.”

In many ways, Vaidhyanathan counters the utopian web which Henry Jenkins calls "participatory culture." Rather than accept utopian enthusiasms about "Web 2.0" uncritically, critical information studies exposes the potential vulnerabilities in democratic institutions posed by such issues as Digital Rights Management, tampering with electronic voting, and otherwise trusting private corporations with public information infrastructure. CIS looks at 'semiotic democracy' -- a big picture examination on just how digital and social media are affected by corporate producers.

CIS is an intellectual antidote to the the Web 2.0 social media phenomena, and offers the tools to analyze the Web more thoughtfully and carefully. But CIS is an exciting field, just as it is beginning to take shape and gain its own sense of identity. Afterward: Critical Information Studies - A Bibliographic Manifesto is required reading for those interested in CIS as it provides a detailed "taxonomy" of disparate disciplines which comprises the CIS. These disciplines include American Studies, Anthropology, Communication, Computer Science, Cultural Studies, Ethnic Studies, Legal Studies, Library and Information Science, Literary Studies, Media Studies, Musicology, Political Science, and Sociology. Interestingly, since Critical Information Studies cuts across these and other more traditional academic domains, Vaidhyanathan describes this as being a "transfield."