The Emotional Fatigue of Unseen Labour in Librarianship

Photo by Fahrul Azmi on Unsplash

Recently, there was an article that had ripples across the academic community at UBC.  Although it's not a revelation that racialized faculty dedicate a huge amount of time, energy and passion for helping students of colour who struggle, often much more than their white colleagues, the work is often invisible, or unseen, labour.   In my years as a professional librarian, I have consulted with a fair share of students of colour who either want to enter the profession or already studying in a graduate program.   Although thankfully, there is no need for me to offer boxes of kleenexes in these meetings, my long conversations with students often do veer into serious confessions of identity, self-doubt, and then, experiences of discrimination.

As a Canadian-born Chinese (CBC), I have personally experienced and seen some of the barriers that visible minority librarians face entering the library profession. Like most ethnic minority librarians, I have faced challenges of misperceptions and biases that are attached to librarians of colour, and like most, I strive to as professional as possible in dealing with and learning from cultural barriers in the workplace. Oftentimes, I have heard from mentors and colleagues that librarians such as myself need to be more outgoing and sociable or to “break out of the shell” and engage them more. Research studies have supported these conceptions of certain Asian groups as a “model minority” with labels “conservative,” and “lacking in interpersonal skills."  

In fact, one case study found that supervisors can evaluate the performances differently for different ethnic groups because of preconceived biases.  This is especially problematic as librarianship is a social profession.  Without opportunities for social expression, the career of an individual is at a severe disadvantage.   But that's just the way things are, and librarians such as myself do our best to listen and empathize with visible minorities breaking into the profession. It's emotional labour, and physical toll on one's psyche when hearing stories of not racial or gender discrimination.  It demands time and creates emotional fatigue. I often come out of it tearing up on the inside, but remaining calm on the outside.  It's important work, unpaid and unrecognized, but work I am proud to do on my own time if it helps another individual and advances my profession in the future.  

Thanks to some great mentors and relationships with colleagues, I have for the most part experienced positive and rewarding experiences as a librarian, but it has not been without its rocky moments. Perfecting the craft of reference work, collection development techniques, and best practices for information literacy instruction classes is challenging as it is with vast amounts of time and dedication required, but in addition to that, visible minority librarians must also learn the nuances of fitting into a particular organizational culture firmly while still feeling comfortable in one’s own skin. I've written about this in the past and will be sharing my thoughts and research at the Saskatchewan Libraries Association in May 2019.  One of the proudest initiatives that I'll be talking about is one that I've been a part for many years, the Visible Minority Librarians Network of Canada (ViMLoC), which offers advice and guidance to visible minority librarians in the areas of education, training, and mentorship.   The panel will also be examining the Census of Canadian Academic Librarians of 2016 and 2018, the panel will share its view of the censuses of the two years and discuss how much we have progressed with diversity as a profession in light of the recent controversy at the ALA Midwinter in Seattle.  I look forward to reporting back.  Stay tuned.

The Big Academic Publishers Going Into Data Analytics Business

The latest SPARC Landscape Analysis is a fascinating read.  It's surprising to learn that not only are the so-called big-three academic publishers - Elsevier, Pearson and Cengage - are doing extremely well financially, they are keeping ahead of the curve radically transforming themselves into data analytics companies built atop their content, continuously looking at approaches to monetize its content.   It's an interesting question I often get from students who ask me about the citation manager Mendeley (owned by Elsevier), and why it's free and offers 2 gigabytes of free space of storage.

None of these companies shows any inclination to abandon its traditional content business, and for sound reasons.   These publishers continue to use data and data analytics services to their customers, not content to just growing their traditional core business.   Why should we as academics care?  Well, the move by publishers into the core research and teaching missions of colleges and universities, with tools aimed at evaluating productivity and performance, means that the academic community could lose control over vast areas of its core activities.   While Elsevier is the example, it could be followed by any of the other big publishers.  Here's the type of influence that publishers have:

(1) Research Prediction - Publishers could identify, through the analysis of research and publication patterns and the quality and reach of their collaboration networks, which researchers are likely to grow into future leaders in their respective fields and offer them editorial board positions on their journals ahead of other publishers.

(2) Disciplines - They could also identify which segments of various disciplines are likely to evolve into the next growth area for research by looking (for example) at project participation patterns, size, and quality of teams, and funding bodies’ decisions, targeting these segments with new, dedicated journals ahead of other publishers.

(3) Funding -  They could isolate in advance new trends in interdisciplinary studies, allowing it to establish publication forums where none exist today and even driving funding decisions which lead to accelerated growth for those types of research.

As we can see, we are heading into uncharted territory, at least in the digital and data age.   While Elsevier and these other publishers have been duly noted for their questionable practices and growing influence in academic publishing, (for better or worse, mostly for the worst) publishers need to face more scrutiny and the types of data they offer disguised as better services.  Question is: will we listen?