What becomes of public reference libraries when research from home is so convenient, and so easy?

"I used to live in reference libraries," he said, but added that now he prefers staying at home and doing his research online. He said he'd recently asked a reference librarian what she'd been doing with herself lately. She'd said..."editing Wikipedia."

. . . said Douglas Coupland in a recent interview he had in Toronto after a reading when he took a potshot at libraries across the world with his apparently innocent quip about the demise of the gates of bricks and books. Much has been said in not only library literature, but in popular writing, too, about the value of public institutions such as libraries. The same goes for academic libraries, where Daniel Greenstein, vice provost for academic planning and programs at the University of California System, told a room full of university librarians that "the university library of the future will be sparsely staffed, highly decentralized, and have a physical plant consisting of little more than special collections and study areas."

It's unnerving to imagine the library of the future as differently as it is from the current day library. But perhaps this is innovation, a reinvention of the model of librarianship as technology transforms society and culture. Librarians need to continually inject fresh ideas to the profession; although, easier said than done with institutional bureaucracies and hierarchies which often overshadow creativity. Decentralization is necessary; and it's about time, too. In my opinion, librarians need to focus on their specialties, and here are some ideas:

1. Research - Librarians need to specialize, and focus on information retrieval. Reference should be conducted by front-line staff; librarians, on the other hand, should do in-depth research which requires more than a duration of a few minutes of a reference transaction. These types of ibrarians should be rebranded as "social science researchers" or "business researchers" to reflect the high quality of work that they do behind the scenes. With the internet and such easy access to information in this connected world, quality reference is the only way to save not only the value, but the public perception of a librarian's work.

2. Collection Management - The literature and lingo says it all: libraries are moving from the physical to the digital. Some public libraries have adapted and increasingly take a proactive bookstore model. Some have even branded this as Library 2.0. But that doesn't seem to be enough. Libraries must start thinking of breaking down a century-old mindset of a Taylor-ist model of operations and to one which requires creativity and economy. Can libraries ever be purely digital online libraries? Can they merge with bookstores? Churches? Malls? Can academic libraries, one of the most traditional institutions of most universities, be ever able to merge with classrooms and student service centres into something extremely unique? We're not talking about learning commons; we're going beyond just the library. To something unthought of yet.

3. Marketing - Fundraising, advertising, communications. Librarians have not been successful yet in the translation of important issues like open access and digitization to a public mass audience. Yet, why is it that corporations like Sony do such a remarkable job at Bravia HDTV and makes masses salivate? Brand management is a niche that libraries must develop even though it's the least of the priorities of librarians. This must change - marketing, social media advertising, event promotions - are the saviours of a languid institution. Libraries are also public spaces; yet, it never attains the same prestige as art galleries or museums. If we expect to survive and achieve relevance, we must adapt.

4. Classifications & Technologies -What is a librarian without knowledge and information management skills? Librarians need to be innovators with not only socia cataloguing, but ultimately the future of the web. Katherine Adams has argued that library and information science and computer science have lots in common in the next version of the web, namely the Semantic Web. These types of librarians, rather than work in inhouse libraries, need to join R&D laboratories, research institutions, and teach in higher education. They need to join the ranks of the intellectual elite.

Archives and Culture

Archival programs in North America are few and far between. Only a handful of programs available, the majority of archive programs are narrowly focused on records management techniques. Unfortunately, for social and cultural historians, this narrow approach has its limitations. Although as a profession, archivists have worked side-by-side with historians through the ages, archival sciences is still a young academic field. As Alex Ben's Excluding Archival Silences: Oral History and Historical Absence Excluding Archival Silences: Oral History and Historical Absence argues,

archives remain, largely, material repositories of cultural memory. It is an accepted historical problematic, however, that culture is often resistant to material preservation. There exists an undeniable and profound tension between scholarly efforts to reconstruct history and interpret cultural traditions and the fragmentary, and often limited, material record. That is to say, scholarship is shaped by a sinuous negotiation around the historical silences that encompass all of material culture. Historical silences, however, can at times be marginalized (or at best excluded) by a sensitive configuration of material evidence with oral history.

The new generation archivist should be motivated by the long term preservation of moving images and by the invention of new paradigms for access to celluloid, tape, bits and bytes. It should be rooted in historical, practical and theoretical study - and rather than limiting itself to one methodology, it needs to assign equal importance to heritage collections and emerging media types.

One example of innovative ways of recording the past is UBC's First Nations Studies Program's oral history archive projects. In particular, Interactive Video/Transcript Viewer (IVT) is a web-based tool that sychronizes a video with its transcript, so as users play the video, its transcript updates automatically. In addition to searching a video's transcript for key words and phrases, and then playing the video from that point, IVT includes a tool that allows users to create a playlist of clips from interviews for use in meetings. While it took historians thousands of hours of transcription work, IVT transcribes in real-time. These are the types of technologies archivists need to be aware of, in order for us to create active archives. And this is where information professionals need to be aware - to anticipate the needs of its users.

How Much Is Too Much?

Ruth Connell's Academic Libraries, Facebook and MySpace, and Student Outreach: A Survey of Student Opinion is a sober look into how not to use social media. From the results of her survey of college students at Valparaiso University, a one-size-fits-all model simply does not work when it comes to using social network sites for library outreach. Because of privacy features, librarians must intrude into the social private spaces of its users if it wants to have access to its outreach audience. But surprisingly, Connell's research reveals that students actually resent a library/librarian's intrusion into their private space. As the article argues, it is important not to annoy students but rather let them come to the library on their own terms.

This is a fascinating analysis, and one worthy of a closer look by all librarians who wish to use the trendiest technologies as outreach to their user populace. For a while, the Web 2.0 mantra encouraged most to try out new ideas, new concepts, cool technologies. But now that we've reached a plateau in the development of social media, concerns such as privacy, copyright, and best practices must be kept in mind by librarians information professionals who need a fine balance with the public and private space of their users.

Siva Vaidhyanathan and Critical Information Studies

Siva Vaidhyanathan, who is entertaining as he is informative, is a cultural historian and media scholar (a rare combination these days), and teaches Media Studies and Law at the University of Virginia. His ideas and concepts are multidisciplinary -- Vaidhyanathan has even coined the field of studies, “Critical Information Studies” which synthesizes key aspects of both Cultural Studies and Political Economy by interrogating the “structures, functions, habits, norms, and practices” of particular aspects of information culture.

One of the preeminent historians of American copyright, Vaidhyanathan's arguments often examines how these issues go beyond simple arguments about digital “rights” to include consideration of the more subtle impacts of cost and access that have the potential for chilling effects on a “semiotic democracy” that is situated in “global flows of information.”

In many ways, Vaidhyanathan counters the utopian web which Henry Jenkins calls "participatory culture." Rather than accept utopian enthusiasms about "Web 2.0" uncritically, critical information studies exposes the potential vulnerabilities in democratic institutions posed by such issues as Digital Rights Management, tampering with electronic voting, and otherwise trusting private corporations with public information infrastructure. CIS looks at 'semiotic democracy' -- a big picture examination on just how digital and social media are affected by corporate producers.

CIS is an intellectual antidote to the the Web 2.0 social media phenomena, and offers the tools to analyze the Web more thoughtfully and carefully. But CIS is an exciting field, just as it is beginning to take shape and gain its own sense of identity. Afterward: Critical Information Studies - A Bibliographic Manifesto is required reading for those interested in CIS as it provides a detailed "taxonomy" of disparate disciplines which comprises the CIS. These disciplines include American Studies, Anthropology, Communication, Computer Science, Cultural Studies, Ethnic Studies, Legal Studies, Library and Information Science, Literary Studies, Media Studies, Musicology, Political Science, and Sociology. Interestingly, since Critical Information Studies cuts across these and other more traditional academic domains, Vaidhyanathan describes this as being a "transfield."

The Problem of Information Overload 2.0

Renowned psychology Barry Schwartz famously coined the term "paradox of choice" which stems in the research in his book with the same title. In his findings, Schwartz integrates various psychological models for happiness showing how the problem of choice can be addressed by different strategies.

Web 2.0 has not made life any easier for us, even though the tools might seem as if they're saving us time and space. If anything, Web 2.0 has a byproduct: an overabundance of information - and with that - choice. As I've argued in an earlier post, I point out:

Information professionals face a plethora of choice each and everyday of our
working lives, from what brand of coffee to buy in the morning to the database
we want to conduct for a search. So many choices, so little time to choose.

Here are some of the social media services that I use: Twitter, CiteULike, and Del.icio.us all have their advantages and disadvantages. Ultimately, I've found that social media has been a mixed blessing. Not only has information overload produced sometimes confusion as to prioritizing my resources (Youtube first, or Facebook later?), so many tools results in a saturation of user ID's and passwords. Ultimately, we can only have so many sticky notes to remedy our overload of passwords, particularly as services ask for different combinations of numbers, letters and capsizes.

The Semantic Web, as mysterious as it may seem to most, might be one opportunity to solve this password/ID overload. Whereas Web 2.0 is about searching, Web 3.0 is about finding. Imagine a web in which logging in to any browser can bring up personal settings that have been uniquely tailored and customized according to your needs and preferences. In this utopian web, the social mayhem can at least be organized.

Social Media & Affordance

In Week 2 of social media bootcamp, aka. LIBR 559M, affordance is a key theme in examining the use of social media. Affordance is an interesting concept in social media and Web 2.0. According to Wikipedia's entry, affordance is a "quality of an object, or an environment, that allows an individual to perform an action." Different technologies can be viewed under this light -- just how much affordance does each have, and how can we use these same principles in examining social media? With new tools emerging so rapidly, it's a challenge to keep up, let alone using them effectively in our every day work as information professionals.

Let's take a look at telephones: Telephones allow the placing and receiving of calls, which in isolation are not affordances, but which substantively enable the affordances of communication and information exchange. First coined by perceptual psychologist, J. J. Gibson who used it as a core component of his ecological theory of human perception, affordance is now used in a range of fields, including but not limited to cognitive psychology, industrial design, human-computer interaction (HCI) and interface design, and artificial intelligence. The Learning Affordances Wiki discusses six key points about affordances, and each has the potential in helping explore the affordances of any social media technology.

1. Positive and Negative - Affordances can be useful or a hindrance

2. Fit for Context - Affordances have to be fit for purpose - be aware that it may not work everywhere.

3. Changing Contexts - Because affordances do not transfer to each context, the learner must create and develop new affordances, to develop the ability to match a particular affordance to the context.

4. Ontologies - Affordance is relational, an adaptation – its part of a complex adaptive ecology.

5. Perception - Affordances are inseparable from perception. We perceive affordances rather than objects.

6. Ethics and Power - Because affordances also a way of taking up a position, they also endorse, challenge, undermine, confirm particular discourses - it means taking up a position within (or against) a social ecology.

7. Mastery - As a professional, there must be an ability to discriminate between contexts, which means being embedded in one's micro-culture and community as well as one's individual identity.

Social Media Course at SLAIS

I'm currently taking a course on social media at the School of Library, Archival, and Information Studies (SLAIS). I must admit: I'm deeply impressed. Much to my surprise, LIBR 559M avoids the Web 2.0 hoopla that was so popular with literature and workshops; instead, it examines social media (i.e. blogs, bookmarking, mashups, wikis, social networking sites), its concomitant trends (i.e. web 2.0, library 2.0) and how web 2.0 principles can be applied to the delivery of information services in the digital age. Some goals that LIBR 559M aims for are:

• Demonstrate an understanding of using social media in information-based organizations
• Apply social media to manage emerging challenges in information provision
• Discuss social media as a set of tools to raise awareness and promote services
• Identify the pros/cons of using social software
• Reflect critically on use of social media; trends and tools
• Position tools in a larger (macro) global and sociocultural context for collaborative learning and education in the digital age

I'm quite excited about this course. Even though this is only the first incarnation, I have good feelings about the content and where it's going. With the recent lull in Web 2.0, we've come to the realization that new ideas, new concepts, new designs are needed to reassess the impact of social software and media. This course is a good start as it challenges the existing courses on how social media can and should be taught.

The Birth of the Digital Novel (Digi-novel)

Publishing is going to get a whole lot more interesting. Anthony Zuiker's new book, Level 26: Dark Origins is an interesting concept which combines three types of media: book, movie, and website. Zuiker, creator of the "CSI: Crime Scene Investigation", is releasing what is to become a new genre of literature, the "digi-novel" -- which amalgamates the three media -- and in doing so, challenging the boundaries of traditional book publishing. Anthony Zuiker believes the "digi-novel" will launch a "revolution in publishing for the YouTube generation."

Level 26: Dark Origins, to be published by Dutton Sept. 8, is the first in a series in which each book will be supplemented with 20 videos, or "cyber-bridges," featuring actors playing characters from the novel. The series, written with Duane Swierczynski, features a rogue investigator who hunts serial killers. In referring to to 25 levels used by law enforcement to classify serial killers, the digi-novel introduces readers — and viewers — to level 26.

This is an experiment. Perhaps too early to call as a 'revolution' for writing and publishing. But it certainly does cast libraries in a different light. It moves beyond the physical borders of shelf-space, and into the realms of the digital web, and beyond. How do we catalogue products and media that have no specific guidelines, not even in the AACR2 and RDA? As an experiment to better engage readers, this 384-page innovative digi-novel will be more than just a book on the shelf, as readers (viewers?) can watch the story on film and log in to unlock deeper levels of the experience. The experience has begun.

The Fall of Wikipedia

How Wikipedia has fallen. In response to growing instances of false information being deliberately inserted, particularly into entries connected to living people, the Wikimedia Foundation will soon create an editorial approval process that appears to fly in the face of its open-access policy.

It's been argued that prominent figures such as Ted Kennedy, Tony Blair, and David Beckham have over the years been targets for vandalism on Wikipedia, and the new rules reflect the fact that as Wikipedia grows in importance, so does the weight of the mistakes it carries.

In my opinion, this move is a shame. The very principles of Web 2.0 and social media are being shattered by this need for this editing process. The beauty and freshness of Wikipedia is the fact that content could be self-corrected over time and blips would be self-regulated by users, often specialists themselves. It's a strength that content is revised up-to-the-minute; and with errors will come revision. The equilibrium of correction will eventually override the temporary glitches that inevitably occurs with real-time mass-produced content. That's why Wikipedia has become the de-facto place for quick information fact-checking. Why do we need a board then? Wouldn't that defeat the original purpose of a "free encyclopedia that anyone can edit"? Is it merely a public relations farce? We'll see.

Archives and Culture

The information profession often lacks a cultural approach in its methodological inquiries. Victorial Lemieux is perhaps an exception. A new and rising star scholar, Lemieux has won several awards for her scholarly and professional work, including the 2001 W. Kaye Lamb Prize (awarded to the author of the article that most advances archival thinking and scholarship in Canada) for “Let the Ghosts Speak: An Empirical Exploration of the ‘Nature’ of the Record.”

Using empirical data from a case study of record-keeping practices in indigenous Jamaican commercial banks that collapsed to explore the “nature” of the record, Lemieux continues a thread of debate appearing in previous issues of Archivaria which questions the definition of a record, whether the meaning of a record is fixed at the point of creation or evolves over time, and who authors the record. In the end, Lemieux argues that there is no single valid conceptualization of the record; instead, there are many valid conceptualizations arising from particular social contexts, and, further, the meaning in records is engendered over time by all those involved in the processes of incription, transmission, and contextualization, including record-keepers.

Top Twenty Summer Must Reads

The summer time is for reading and reflection. If you have some time, please do some thinking about some of the reading that gives your mind more thoughts for discussion, more ideas for action. In my opinion, there's a few titles worth mentioning as must-reads for information professionals. They are non-fiction titles which reflect on different areas of interest, a wide range of ideas.

20. Starbucked: A Double Tall Tale of Caffeine, Commerce, and Culture - An outstanding look at the coffee culture in North America, and reveals the Starbucks' history of addiction and success

19. Status Anxiety - A rising star philosopher who can translate his ideas to a mass audience, de Botton reveals what makes us all anxious.

18. Groundswell - An essential title for all businesses who use social media.

17. Good to Great - I don't need to say too much about this book. It's already a classic now.

16. Stealing Myspace - Not enough is research into MySpace's history. This book does the job.

15. Planet Google - With so many books on Google, Stross' seems to be the best

15. Mc Job - Outstanding resource what management techniques work, and what don't

14. Grown Up Digital - Insightful look into how the digital generation live their lives according to the Web

13. Reinventing Knowledge - Fascinating historical examination of how libraries and knowledge have been reshaped over human existence

12. Six Degrees - Mathematician Watt's look at how closely interwoven are our lives and coincidences.

11. Linked - An examination at how links and connections actually play a vital role in human society, especially in this digital age

10. Long Tail - This book forces us to think about the way we supply & demand economics in the digital era

9. Wikinomics - Insightfully examines how wiki's and collective intelligence has reshaped how business is conducted

8. Everything Is Miscellaneous - An intelligent philosophical inquiry into how the digital age has refashioned the hierarchical taxonomic world

7. Tipping Point - Gladwell's look at how small things can produce large dividends

6. Paradox of Choice - Too much of anything is bad for you, and too much choice is no different.

5. The World Is Flat - A journalistic examination into how geography no longer matters in the digital era

4. Here Comes Everybody - Shirky looks at how social media has changed the way we live our lives

3. Paradox of Time - Looks at how time is a finite resource, and strategies on how to make the most use of our time.

2. Free - Chris Anderson's new book redesigns the way we think about open access & source and how business models must adapt to it

1. Remix - Perhaps the best book that Lawrence Lessig has produced to date, a funny, evocative, and charming examination into how 'free' remixing should be evaluated

Technology & access
o Library 2.0 / Web 2.0 – impact on access
and organization of library resources,
support and promotion
o Digitization of materials – sustainability,
preservation, dissemination, funding,
management, participation
• User expectations & customer service
o Social networking / social software tools –
methods, impact on information seeking,
improvements to services
• Content & collections
o E-books – user demand for electronic vs.
print books
o E-materials / E-journals – licensing models,
sustainability, long-term access,
preservation
• Economics and budgeting
o Open Access – criteria for investment of
library acquisitions funds in open access
projects, libraries’ support role, long-term
impact, collaboration with scholarly
societies
o Impact of consortial purchasing - access
infrastructures and collections
development
• Assessment, impact and value
o Scholarly communication - the academic
library’s role in knowledge dissemination
o Performance indicators - monitoring and
measuring strategic success
• Library roles, partnerships, operations,
leadership and management
o Evolving roles of academic librarians and
libraries – current and future requirements
to support teaching, learning, and research
in the digital environment
o Data collection and curation – role for
libraries; e-science strategy
• Publishing and scholarly communication
o Publishing - Library roles as publishers or
creators of content
o Institutional Repositories - management,
funding, responsibility, skills, capacity, best
practices, faculty engagement, impact on
library services
• Librarian skills, education and competencies
o Change management – adaptability
o Management education - for new LIS
graduates and practitioners
• Intellectual Freedom and copyright
o Copyright - practices around handling
copyright issues at Canadian universities
• Space
o Library space – what are our users doing in
our facilities, what kind of spaces do they
really need and want?

The Celebration of Light

The HSBC Celebration of Light is an annual pyro-musical fireworks competition that takes place over Vancouver's English Bay. Every summer around this time, the city of Vancouver blossoms with the colours of summer at night. Enjoy.

The Secret to Success

In re-examining society's ideas of success and failure, Alaine de Botton is in the same mould as public intellectuals as Malcolm Gladwell. de Botton examines a very common concept and exposes a multitude of philosophical and societal nuances. de Botton's inquiries are simple: Is success always earned? Is failure? In examining this from philosophical and historical trajectories, often humorous and humble, de Botton reveals four very simple truths to our society's basic unhappiness which are important for us all to remember during times of stress and convolutions of life:

1) Insecurity - The majority of consumers are at one point or another insecure about a certain element of their lifestyles. Hence, consumer goods are used to nullify uncertainty and a way to contain the void.

2) Envy - Deep down, we all rate people we come across according to their status - and that often is tied to their profession. What we cannot have, we want. This wasn't always the case in human history. Deep down, we all want to become the next Bill Gates based on an idea or a stroke of brilliance; but when reality sets in, we are unsettled at the thought of being 'common'.

3) Meritocracy - There is no such thing as a purely meritocratic society. It is impossible to achieve what we are based on what we can do. Numerous factors (often based on pure luck) are involved as to how we get to where we are.

4) Success On Our Own Terms - Much of how we measure success is based on societal perceptions and values. Many strive to join a profession not based on want, but usually on prestige. Success is purely subjective; we must base success on what we set it out to be.

The 'Amplified Conference'

At the recent Mobile Libraries (m-Libraries) Conference 2009 in Vancouver, B.C. I witnessed a vivid transformation of the conference experience, one that blends both physical and digital together into a rumination of ideas and exploration beyond the physical imaginations of a conference.

Interestingly enough, one of the keynote speakers, Lorcan Dempsey, had first written about this phenomena on his blog, and subsequently, the terminology has taken off on its own. But more spectacularly, as an organizer for this conference, I had not consciously formulated any particular strategies for an 'amplified' conference as I had not known about Dempsey's concept only a few days prior to the m-Libraries' commencement. But as the conference proceeded, the more and more I noticed how Dempsey's principles of the amplified conference so seamlessly natural this new emergence social media and digitally-inclusive technologies was enriching the very fabric of all that was happening around (and beyond me):

• Amplification of the audiences' voice: Audience members through the use of such social media technologies (such as Twitter) can create online discourse during the sessions in real-time
  

• Amplification of the speaker's talk: Widespread and inexpensive video and audio-conferencing technologies
  

• Amplification across time: With low-cost technologies, presentations are often made available after the event, with use of podcasting or videocasting technologies

• Amplification of the speaker's slides: With social media lightweight technologies, (such as Slideshare) entire presentations can simply be uploaded, shared, and embedded on other Web sites and commented upon
  

• Amplification of feedback to the speaker: Micro-blogging technologies (such as Twitter) are being used not only as for discourse and knowledge exchange among conference participants
  

• Amplification of collective memory: With the widespread availability of inexpensive digital cameras, photographs are often uploaded to popular photographic sharing services
  

• Amplification of the learning: With the Web resources and social media technologies, following links to resources and discourse about the points made by a speaker during a talk propagates the learning which takes place at an event.

• Amplification of the historical conference record: The ‘official’ digital resources such as slides, video and audio recordings which have been made by the conference organizers
  

The Economics of Time in the "Time Paradox"

Sometimes in life we lose those that we most cherish, and regret forever that what we cannot hold onto anymore something we once had. In this age of the information revolution, we forget that time is scarcity. Renowned Stanford psychologists Phil Zimbardo and John Boyd's The Time Paradox is a cumulation of thirty years of research, and is a must read for those who have questions about our existence and what our purpose is on earth.

Our time here is finite, and is perhaps the most precious commodity we have. The authors argue that time is psychological though; although we may live in the twenty-first century, our bodies were designed for life 2000 years ago. We are living and breathing anachronisms racing through an information-possessed world of social networking sites, globalization, cell phones, iPods, and hyper-2.0 technologies.

In spite of the many valuations we assign time, and in spite of the fact that time is our most valuable commodity, it is striking to note how little thought we give to how we spend it. The authors raise the question: Why do we often spend our money more wisely than our time? Relationships are very much time-dependent on three stages: past, present, and future. When you meet someone new, you share neither a common past or future. You are stuck at the present, which you hope will turn out to be a good place. The warm feeling of holding hands together for the first time, kissing on the beach, your first phone call . . . blossoming of love and staying up until four A.M. talking together about nothing.

Time passes; the initial passon fades; and the past and future reassert themselves. It is not that you or your partner changes. It's that together you have created a past and a future, which require having new attitudes toward time. If one person is biased toward the future and the other toward the present, it may be difficult to make simple joint decisions. Deciding what to eat for dinner to how to spend extra money to how to spend free time become tempting arguments where none had existed before.

Boyd and Zimbardo discover from their research of couples that what people want from relationships differ depending on their time perspectives. Couples with mismatched time perspectives will be prone to miscommunication and misunderstanding. They may truly love each other but live in separate worlds, like lovers who speak different languages. Couples with conflicting time perspectives may not undestand why they have difficulty in communicating. There may be no apparent reason why they cannot hear each other. While one speaks in the present perspective, the other speaks in the future. Their conversation is incomprehensible not because they are dense, uncaring, or unloving, but because they speak different time perspectives.

If two people attempt to meet in the past or the future, they are likely to be lost in a fog. When they argue, they are tempted to leave the bridge of the present and become lost in the past or abandon the present for the fog of the past. How do we bridge the gap in the languages of time? You start with the present. As Shakespeare puts it, we are the clocks on which time tells itself.

Farewell Michael, Thank You for the Memories

Under the scorching, unforgiving summer heat in Los Angeles, July 7, 2009 will forever be etched in the minds of many as a day of sadness, remembrance, and sincerity as the world mourned the loss of its cultural icon, Michael Jackson.

I am certain that as we watched with emotion, that we were also experiencing a form of communal sharing of joy and grief in honour of King of Pop. Although the memorial had global coverage, none could surpass that of CNN's remarkable round-the-clock-and-round-the-world features, integrating its superb use of Web 2.0 social media technologies as our hearts followed in rhythm to the marching songs and tributes of Jackson's life.

For much of the day, CNN and Facebook presented live coverage of Michael Jackson: The Memorial that had begun at 9am. For CNN, the last time CNN.com and Facebook partnered for a live event was for the Barack Obama’s inauguration as President of the United States. In all, this memorial service had broadcast around 6 full hours.

For the synchronicity of emotions and heartfelt words, the power of live social streaming is hands down a powerful technology that brings us together that not even television can provide. As one observer from TechCrunch notes,

Facebook serves as a proxy for a virtual living room that can hold hundreds of people. I find these comments much more interesting than random Twitters from people I don’t know

As we gathered around our screens, we witnessed a turning of the page in culture and media, a stage of our evolution in which Marshall MacLuhan had coined as the "global village," in which electronic interdependence:

when electronic media replace visual culture with aural/oral culture. In this new age, humankind will move from individualism and fragmentation to a collective identity, with a "tribal base."

R.I.P Michael J.

Digital Equlibrium for Librarians

There's no doubt about it: Twitter is here to stay as a social networking powerhouse. Despite what has happened, voices cannot be silenced. Although the head of Iran's judiciary has called for a crackdown on television channels and websites "deemed to be have been critical of government," it will be extremely interesting to see just how much information will be clamped down. As much as the government is interfering with satellite channels, and blocking websites covering the demonstrations, online social networking tools are allegedly emerging as the unlikely heroes, with bloggers quick to upload pictures and video clips of the demonstrations.

In essence this is really a showdown between twentieth century political mechanisms versus twenty-first century technology: the result could mean epic global implications. Thomas Friedman has called this this digital gathering place a "virtual mosque," a place that protesters "gather, mobilize, plan, inform and energize their supporters, outside the grip of the state." (The New York Times even reported that Moussavi’s fan group on Facebook alone has grown to more than 50,000 members.) But Friedman ultimately believes in a hawkish ending to this affair. As he argues: Guns trump cellphones.

Bang-bang beats tweet-tweet. The Sunni Awakening in Iraq succeeded because the moderates there were armed. I doubt Ahmadinejad will go peacefully.

This will be an issue that will be important for all to follow, not just politicians.

Information in a Starbucks World

Although as much we think we are living in a truly information-rich world, a great majority of us still spend a great deal of our lives in a physical world and in a cafe-oriented Starbucks-world. (As strange as that may sound). At the m-Libraries Conference 2009 in Vancouver, BC, Lorcan Dempsey's keynote addressed the concept that information -- especially mobile technologies -- is heavily influenced by the emergence of Starbucks. Much of the space and ideas that brew in our minds either at work or in leisure happens in a public space, which was first envisioned by Howard Shultz's idea of the coffee-nation.

Dempsey's point is an excellent one, a very intellectual, almost metaphysical plunge from the digital back to the physical. True, we might be zombies on our laptops day in and day out, but much of this happens in a public space, too. How can we convert libraries into this knowledge cafe? Is it possible? Some academic and public libraries have assumed a role in this Starbucks world, and have opened up cafes in their spaces. But what Dempsey argues for is innovation that is parallel with these open spaces, all stemming from the coffee culture. I truly believe we're in a Googleized Starbucks-shifted world, and the sooner we can integrate ourselves and our libraries into this digital and cultural transition, the more opportunities we allow for our futures.

The Power of Social Networking and the "Twitter Revolution"

We're witnessing history in the making. Despite government resistance, supporters of Iran's defeated presidential candidate, Mir Hossein Mousavi, again defied a government ban to take to the streets of Tehran. As several people died in a huge pro-opposition rallies, Mousavi has urged his followers not to stage another demonstration, amid fears of new violence. The scenes are gripping, haunting, and moving. As reported on the BBC, the Iranians have not only ignited a march for change, but have ushered the "twitter revolution."

In addition to restrictions on foreign media, the Iranian government has imposed restrictions on mobile phone and email networks. As a result, many Iranians have resorted to sending 140 character SMS messages, or 'tweets', to the outside world. Some have described it as a Twitter revolution. Twitter has become so crucial that the company itself postponed essential site maintenance early this morning to allow Iranians to continue to use the service.

Unlike the Iranian Revolution of 79, this current crisis cannot be concealed. As the power of social networking has proven, paper cannot hold fire.

Current TV Managing Editor Held in North Korea

By now, this has become world headlines. Laura Ling and Euna Lee were earlier arrested by the North Korean state and sentenced to twelve years of hard labour. What is most distressing is that the capture of these two American journalists could be a politically-motivated strategic move by an authoritarian regime on its last legs. I've been a large fan of Current TV, and although it shocks and saddens me to see how journalists are used as bargaining chips, I truly believe grassroots journalism in a social media-savvy world will bring down political barriers in the end.

Gates Versus Jobs

I enjoy watching these two giants go at it. Can you feel the tension and the cutting competition? This is just part two. Watch the whole series. This is a session from the All Things Digital Web 3.0 conference.

The Semantic Way

PricewaterhouseCoopers has just come out with an important document forecasting Semantic Web technologies. While PWC has usually churned out fairly solid business knowledge management-type best practice research, this particular publication is worthy of a close reading. Its feature article in particular, "Spinning a Data Web" offers an indepth and concise look into the technologies behind the SemWeb, one which LIS professionals should take heed, as many of the concepts are relevant to our profession. Why? Here are the main points which I find significantly important for us moving ahead in the race to the Semantic Web.

(1) Linked Data Initiative - In order for the Web to be move from a messy, siloed, and unregulated frontier, the SemWeb will require a standards-based approach, one which data on the Web would become interchangeable formats. By linking data together, one could find and take pieces of data sets from different places, aggregate them, and use them freely and accessibly. Because of this linking of data, the Web won't be limited to just web-based information, but ultimately to the non-Web-based world. To a certain extent, we are already experiencing this with smart technologies. Semantic technologies will help us extend this to the next version of the Web, often ambiguously dubbed Web 3.0.

(2) Resource Description Framework - RDF is key to the SemWeb as it allows for the federation of Web data and standards, one which uses XML to solve a two-dimension relational database world cannot. RDF provides a global and persistent way to link data together. RDF isn't a programming language, but a method (a metahporical "container") for organizing the mass of data on the Web, while paving the way for a fluid exchange of different standards on the Web. In doing so, data is not in cubes or tables; rather, they're in triples - subject-predicate-object combinations that provide for a a multidimensional representation and linking of the Web, connecting nodes in an otherwise disparate silo of networks.

(3) Ontologies and Taxonomies - LIS and cataloguing professionals are familiar with these concepts, as they often form the core of their work. The SemWeb moves from taxonomic to an ontological world. While ontologies describe relationships in an n-dimensional manner, easily allowing information from multiple perspectives, taxonomies are limited to hierarchical relationships. In an RDF environment, ontologies provide a capability that extends the utility of taxonomies. The beauty of ontologies is that it can be linked to another ontology to take advantage of its data in conjunction with your own. Because of this linkability, taxonomies are clearly limited as they are more classification schemes that primarily describe part-whole relationships between terms. Ontologies are the organizing, sense-making complement to graphs and metadata, and mapping among ontologies is how domain-level data become interconnected over the data Web.

(4) SPARQL and SQL - It overcomes the limits of SQL because SPARQL because graphs can receive and be converted into a number of different data formats. In contrast, the rigidness of SQL limits the use of table structures. In constructing a query, one has to have knowledge of the database schema; with the abstraction of SPARQL, this problem is solved as developers can move from one resource to another. As long as data messages in SPARQL reads within RDF, tapping into as many data sources becomes inherently possible. De-siloing data was not possible without huge investment of time and resources; with semantic technologies, anything is possible.

(5) De-siloing the Web - This means is that we would need to give up some degree of control on our own data if we wish to have a global SemWeb. This new iteration of the Web takes the page-to-page relationships of the link document Web and augments them with linked relationships between and among individual data elements. By using ontologies, we can link to data we never included in the data set before, thus really "opening" up the Web as one large global database.

The Industrial Web

"Web 2.0 is social: many hands make light work. In stark contrast, Web 3.0 is industrial."

In the Journal of Social Computing, Peter Sweeney argues that whatever we call Web 3.0, it is going to be a the automation of tasks which displaces human work. Our information economy is ultimately in the midst of an Industrial Revolution. He makes another excellent point:

Billions are being spent worldwide on semantic technologies to create the factories and specialized machinery for manufacturing content. Railways of linked data and standards are being laid to allow these factories to trade and co-operate. And the most productive information services in the world are those that leverage Web 3.0 industrial processes and technologies. Web 3.0 is a controversial term, as it confuses those who are just only beginning to feel comfortable with the concept Web 2.0 and those who are embracing the Semantic Web. Web 3.0 disrupts these traditional, safe thoughts. It not only blurs the terminology, it also offers business advocates an opportunity to cash in.

But I see Sweeney's arguments as a multidimensional argument that transcends nickels and dimes. He makes an excellent point when he argues that many dismiss Web 3.0 as a fad; however, when we think of the Web as a manufacturing process, that is a disruptive technology -- very much like the Industrial Revolution -- then we can begin to understand what Web 3.0 represents.

Kumos to you MSN

I'm going to hold off on adding to the Wolfram Alpha debate as I've yet to digest it all in the last week or so. But hold on. We might need to pen new articles -- all of us. Microsoft has added its two cents with an upcoming new search engine called Bing (but codenamed Kumo) .

Bing is a combination of Microsoft's Live Search search engine and semantic Web technology (which Microsoft had quietly acquired in Powerset last July, 2008). It is said that Kumo is designed as a "Google killer" in mind. However, not without a cost.

It's been reported that the amount of resources Microsoft had spent on Kumo has caused deep divisions within the vendor's management. Many within the hierarchical monolith are arguing for staying put with the companie's money-making ways rather than spreading it elsewhere on fruitless desire for the holy search grail.

This is important new developments for information professionals - especially librarians - to take note. While the Semantic Web adds structure to Web searches in the backend technology, what users will see in the front end is increased structure such as the search results in the center of the page and a hierarchical organization of concepts or attributes in the left (or right)-hand column. This could be what Bing ultimately looks like.

What this implies is that with so much of the spotlight currently on "practical" social media and Web 2.0 applications, much is happening underneath the surface among the information giants. Google itself is quietly conducting much research into the SemWeb. Who will be the first to achieve Web sainthood? Until last week, we thought it was these guys.

The Web 3.0 Hoopla

Web 3.0-ites beware. As information professionals, it's our jobs (and hobbies to a certain extent) to pick out discrepancies and the latest trends on the web. A web 3.0 conference took place in New York City, May 19-20. The conference featured speakers such as Christine Connors, and a fairly large list of technology evangelists and business experts. The conference packages Web 3.0 as a a group of technologies that make the organization of information radically more fluid and allow for new types of analysis based on things like text semantics, machine learning, and what we call serendipity — the stumbling upon insights based on just having better organized and connected information. Its website presents the following:

In turbulent economic times, it is critically important to understand what opportunities exist to make our businesses run better. The emergence of a new era of technologies, collectively known as Web 3.0, provides this kind of strategically significant opportunity.

The core idea behind web 3.0 is to extract much more meaningful, actionable insight from information. At the conference, we will explore how companies are using these technologies today, and should be using them tomorrow, for significant bottom line impact in areas like marketing, corporate information management, customer service, and personal productivity.

I would be hesitant to accept this definition of Web 3.0, particularly when the words "in turbulent economic times." It's awfully reminiscent of how Web 2.0 had started: the burst of the dot-c0m economy in 2001, which lead to programmers convening at the first Web 2.0 conference. For better or worse, Web 2.0 was born; but it was never endorsed by academia. The creators of the internet never envisioned for Web 2.0 technologies; the World Wide Web Consortium (W3C) never had Web 2.0 standards. Rather, the Semantic Web has its roots from the very beginning.

Unfortunately, I fear the same is happening with Web 3.0. Much is being slapped by corporate and technology interests and labelled "Web 3.0." Because of the downturn in the economy, information professionals beware.

Swine Flu and the World Wide Web Scour

As I was flipping through the pages of the morning paper, the Public Health Agency of Canada Intelligence Network certainly made my personal headlines. The power of the software is so that two powerful news aggregators - Al Bawaba and Factiva- are used by the Canadian system in order to retrieve relevant articles every 15 minutes, day and night.

The Public Health Agency of Canada group, whose Web-scouring programs also found the earliest portent of the arrival of SARS, though it took months for Chinese authorities to confirm the presence of that virus.

In fact, more than half of the 578 outbreaks identified by the World Health Organization between 1998 and 2001 were first picked up by the Canadian system. What this really reveals is that the Web is an ecological organism, a metaphor for reality, if you. It's amazingly disconcerting when we realize just how primitive our search mechanisms are like, when vital health information slips through our radars. Just how much difference do such surveillance systems really make in combatting emerging disease? Well, let's look at it this way -- the new swine flu strain was discovered - in the United States - a week after the La Gloria story surfaced, and it was another 10 days before a Canadian lab determined the same virus was making people ill in Mexico. In fact, the Global Public Health Intelligence Network (GPHIN) first detected reports of an unusual outbreak of respiratory disease in China's Guangdong province months, months before the SARS spread around the world. This is the power of the Web, this is the power of search when maximized to its potential.

Twittering the Digu Way

If you dont' know by now, Twitter is a free micro-blogging service that allows its users to send and read other users' updates known as tweets -- text-based posts of up to 140 characters in length which are displayed on the user's profile page and delivered to other users who have subscribed to them. It's being used by everyone, from the British Airways to Barack Obama. But we must remember that Twitter is mainly for English-users - a large population of this world don't converse or even use English in their everyday lingua franca.

While Twitter is often regarded as an information network for distributing and exchanging information, in China, users rarely surf the net for information. The Web in China is not a Tool for people’s daily life, but rather a venue for entertainment and relaxation. Not surprisingly, blogging is also viewed in such a way.

Digu is such an example of how microblogging works in China. Digo, a microblogging service from Shenzhen is designed in such a way that it is deliberately entertainment-centric. It's even got a Celebrities’ Digu channel where users can follow 62 Chinese celebrities. What does this mean for us out here in the West? Nothing, we just twitter along. But we must be aware that despite the global Web 2.0 phenomenon, we are still geographically silos in language and culture. We might be information-rich, but we are not pluralistic in knowledge as we may think. Information professionals beware!

World Digital Library Coming to a Computer Near You!

This is what the future of libraries will be like. I'm excited at the unveiling of the new World Digital Library. An Internet library aimed to be accessible to surfers around the world is now on line, with its formal inauguration in Paris on Tuesday. The latest in increasing international efforts to digitize cultural heritage, the World Digital Library is combination of contributions from libraries around the world.. Developed by the Library of Congress in Washington, with the help of the Alexandria Library in Egypt, the Library was launched at the Paris headquarters of the United Nations Educational, Scientific and Cultural Organization.

The Library not only offers an array of books, maps, manuscripts and films from around the world, in seven different languages, it ultimately aims to bridge a cultural divide not only by offering people in poorer countries the same access to knowledge as those in richer ones - but also by making available the cultural heritage of Asian, Africa, Middle Eastern, and Latin American cultures.

The Waves of Cellphones Use

I recently attended a fascinating talk, which proposed the idea that Web 2.0 is a commodification of knowledge. What a thought! As information professionals, we play with information, we search information, we ultimately depend on information. But at what point do we realize the overload and the technology might be harmful. This video from Dailymotion is hitting the webosphere, and is gathering storm. It might be fun and games for now. But do we need to sit back and think more clearly about the harmful implications of technology?

Michael Stephens in Vancouver, BC

Michael Stephens is one of my favourite librarians. One of the most enjoyable things is the memories of how libraries affect a person's memories and shape a person's life. This is a very honest, intimate discussion of Stephens' love of libraries. He's coming to Vancouver for the upcoming British Columbia Library Association 2009 conference. I'm looking forward to it.

A Time To Be An Information Professional

An apothecary is a historical name for a medical professional who formulated and dispensed medicine to physicians, surgeons and patients. They were what we call the modern day pharmacist. The health profession is in hot demand, and pharmaceutical sciences is one of the most sought-after professions of college graduates.

But it wasn't always this way. Industrialization had an impact on every aspect of the activity of the apothecary. Because new advances in technology in medicine lead to the creation of new drugs, drugs that the individual pharmacist’s own resources could not produce, many drugs that the individual pharmacist was able to produce could be manufactured more economically, and in superior quality.

Not only did proprietary medicines result in the taking over the role that apothecaries were responsible for, they forced the pharmacist to become a vendor of questionable merchandise. This ultimately opened the way to much broader competition from merchants, grocers and pitchmen than the pharmacist had previously encountered, thus marginalizing the profession. Eventually, the "art of compounding" gave way to the new pharmacist's increasingly important role of being health care provider, in which the science of pharmacy turned to specializing in tailoring patients' medications to specifically meet their needs. The remaining pharmacists that do continue compounding do so for the love of the science and interest in their patients well- being. And just like the changing nature of the librarian's work, the essential love for our users and art of searching will not change.

Librarians aren't going anywhere, and they never will, even though the name might. Librarians will adapt, change, and modify - just like the apothecary. But it won't disappear. Librarians are undergoing a change in its profession, and nowhere is this most apparent than the Special Libraries Association, which is celebrating its centennial year. The SLA is a reflection of the profession, as it has often had to question its place in the profession. In 2003, the SLA came to a standstill, and almost became the Information Professionals International, but decided otherwise as SLA represents a century-old tradition and brand name that is too cherished to change.

And thus is the profession of librarianship. Perhaps we will be known by another title, another name, as some of us already are known as metadata managers, taxonomists, information architects, and knowledge managers. Library schools have evolved into I-Schools. Who knows, LIS might evolve the point where it not longer is recognizable to us -- as the apothecary is no longer recognizable to the pharmacist. But the art of searching, sharing knowledge, collecting, organizing, and disseminating information in whatever shape and form they may be, will never change. And hence, whatever we may become, we will never change.

The Search Continues . . . .

New Approach to Search is a must read for those interested in search technology. Joe Weinman goes into the nitty-gritty of search algorithms, but boils it down into easily understandable (and fun) analogies for the laymen. As Weinman argues,

Search algorithms today are largely based on a common paradigm: link
analysis. But they've ignored a mother lode of data: The network.

Nicely said. Although there are a multitude of variations of search algorithms, architectures and tweaks, search technology has been based largely on three canonical approaches. In a nutshell, here they are:

1) Human-powered directories - Hierarchically organized into taxonomies (e.g. Yahoo!)

2) Crawler-based index - Generates results largely prioritized by link analysis. (e.g. Google)

3) Collaborative tagging - Users tag pages with keywords so that future searchers can find

those pages by entering those tags (e.g. Technorati and Del.icio.us)

However, these three options still fail to prevent click fraud and also content unreacheable in the Deep Web. Weinman proposes the Network Service Providers as a fourth option, which uses data and metadata associated with the actual network transport of Web content—including HTML pages, documents, spreadsheets, almost anything —to replace and/or augment traditional Web crawlers, improve the relevance and currency of search results ranking, and reduce click fraud. A network service provider could better determine aggregate surfing behavior and hold times at sites or pages, in a way sensitive to the peculiarities of browser preferences and regardless of whether a search engine is used.

Weinman's proposal is an interesting deviation to the thoughts of Semantic Web enthusiasts. It does throw a quirk into the speculation of the future of Web search technology. And so the search continues . . .

Searching Search Like a Yandex

Let me introduce Yandex. It's an interesting search engine because it precedes Google. In fact, Yandex was founded in the late 1980s, before the advent of the Web. What is interesting is that Yandex is a classic case study that Google is not the end all and be all of search. Google may be good in English, but how does it fare in multilingual searching. (Remember: English is only a fraction of the Internet's languages).

What is interesting is that Yandex's search algorithm is rooted in the highly inflected and very peculiar Russian language. Words can take on some 20 different endings to indicate their relationship to one another. Like the many other non-English languages, this inflection makes the language of Russian precise, but makes search extremely difficult. Google fetches the exact word combination you enter into the search bar, leaving out the slightly different forms that mean similar things. However, Yandex is unique in that it does catch the inflection. Fortune has written an interesting article on Yandex, and my favourite part is its examination into the unique features of this Russian search giant:

While some of its services are similar to offerings available in the U.S. (blog rankings, online banking), it also has developed some applications that only Russians can enjoy, such as an image search engine that eliminates repeated images, a portrait filter that ferrets out faces in an image search, and a real-time traffic report that taps into users' roving cellphone signals to monitor how quickly people are moving through crowded roads in more than a dozen Russian cities.

BBC's Semantic Web

BBC gets it.   In the latest issue of Nodalities magazine (one of my favourite reads), BBC reveals how it is applying the bottom-up approach to its contribution in realizing the SemWeb.   To make this happen, web programmers broke with BBC tradition by designing from the domain modelup rather than the interface down.  The domain model provided us with a set of objects (brands, series, episodes, versions, ondemands, broadcasts, etc) and their sometimes tangled interrelationships.

This is exciting stuff.  Without ever explicitly talking RDF we’d built a site that complied with Tim Berners-Lee’s four principles for Linked Data:

(1)  Use URIs as names for things. 

(2)  Use HTTP URIs so that people can look up those names. - 

(3)  When someone looks up a URI, provide useful information

(4)  Include links to other URIs

In fact, as the BBC web developers argue, 

considering how best to build websites we’d recommend you throw out the Photoshop and embrace Domain Driven Design and the Linked Data approach every time. Even if you never intend to publish RDF it just works.   The longer term aim of this work is to not only expose BBC data but to ensure that it is contextually linked to the wider web.  

The idea is to free web of data.

BBC Gets It.

Shame on You Wall Street Journal

It is regrettable indeed.   I was deeply saddened and somewhat enraged by the Wall Street Journal's closing of its library.   In our information age, that depends so much on knowledge workers, Wall Street has decided that it could cut back taking away a vital piece of information news gathering, organizing, and dissemination of up-to-minute information.   Can news reporters expect to do all the work themselves?  Can they properly search for relevant and pertinent information? Is that even their jobs?  

Could we inset librarians and information professionals into the jobs of news journalists?   Of course not.  Wall Street - give your head a shake.   A knowledge centre, particularly in a top-notch industrial media giant such as Wall Street, requires expert searchers.    When asked, a spokesperson responds,

It is regrettable. Our reporters do have access to multiple databases including Factiva and this migration to digital databases as you has been happening for many years.

Sure.  Good luck with having your reporters spend up to ten times the amount of time it would take to find information a trained information professional could obtain for you in a fraction of the time.  A librarian is like the glue that holds the house together.  You can only go so far and so long without a librarian's information retrieval skills before the infrastructure cracks and crumbles.   Particularly in our emergine Web 2.0 world of social media and open access resources, can a company survive alone without expert information and knowledge management?  Best of luck Wall Street Journal.  

Video Sharing for Librarians

I recently presented at TOTS. What is video sharing Whyshould we care? How can be of use for information professionals? What are some issues for us to consider? Let's take a look together.

Who Video Shares? Barack Obama Does!

Who uses Web 2.0 to its fullest capacity? Barack Obama does. The President posts regularly to Vimeo. Vimeo is different in that it offers High-definition content. On October 17, 2007, Vimeo announced support for High Definition playback in 1280x720 (720p), becoming the first video sharing site to support consumer HD.

Mashups at PSP 2009

View more presentations from Allan Cho.

I had recently given a presentation as part of a panel at the Association of American Publisher's Professional Scholarly Publishing (PSP) 2009 joint-pre-conference with the National Library of Medicine, titled "MashUp at the Library Managing Colliding User Needs, Technologies, and the Ability to Deliver."    Here are the slides I had used - any comments most appreciated.