Friday, May 31, 2013

Winnipeg Public Library's Millennium Library

I recently had a chance to catch a tour of the magnificent Millennium Library, which is the main branch of the Winnipeg Public Library during the Canadian Library Association 2013 Conference.   Quite impressed with the size of the collection as well as architecture of this library, I decided to do research on this main branch of the library system after having attended the presentation of Kimberly Parry, now the Outreach Services Librarian at the Winnipeg Public Library, on "Getting Graphic in Consumer Health" and her previous experience of building and promoting a consumer health graphic novel collection.   Upon entering the Millennium Library, I was astounded at the diversity and public-friendly spaces and signage of the library's space.   Here are some facts about this library:
  • Redevelopment of this main branch involved the addition of 40,000 square feet of new space, construction of a new fourth floor and renovations throughout the existing 110,000-square-foot library
  • Aboriginal Reading-in-the-Round with welcoming spaces for the city's large Aboriginal population 
  • Art exhibition space along the Carol Shields Auditorium, Buchwald Room, Anhang Room space
  • Millennium Library Park - Finished only in 2012, the park is a rebuilt plaza on an artificial wetland aerated by a pair of windmills, a wooden walkway built out of sustainably farmed wood, birch trees planted in deep pots, two new pieces of public art, and low fences and a raised floor







Saturday, May 11, 2013

Being Decisive in 4 Steps

As librarians, decision-making is an ubiquitous part of our profession.  Whether it is systematic review searching on databases, collection purchases, staff hiring, or building renovations, we are constantly synthesizing information to derive at making a decision.  The Heath Brothers (Chip and Dan) have done it again in Decisive with another immaculately written book that is both practical and entertaining to readers.  In this book, the authors reveal that much of human decision-making is hindered by biases and irrationalities.  Not only are we often overconfident, we trust self-fulfilling instincts while getting distracted by short-term emotions.  I certainly enjoyed learning more about how to re-focus my lens when making decisions myself.  So I thought I'd share with you all the Heath's four-step plan to making better decisions:

Widen Your Options - Often we have a narrow frame and do not widen our options which are more plentiful than we think.  When we take out the binary "yes/no" options, we realize we actually have more options than we think.  In fact, find someone who's already solved your problem for an answer.

Reality-Test Your Assumptions - Because we naturally choose self-confirming information, we should discipline ourselves to consider the opposite of our instincts.  While we trust customer reviews on products and services, we usually don't do the same with our personal lives.  We often trust our "insider" view rather than the objective "outside" view enough.  To gather the best information, we should "zoom out and zoom in" (outside view + close up).  Rather than jumping in head-first, we need to make small steps to test-run our theories and instincts.  

Attain Distance Before Deciding - Because we often make decisions based on emotion, we should distance ourselves which could come from an observer's perspective such as asking "What would I tell my best friend to do in this situation?"  Another strategy is the 10/10/10 which focuses us to consider future emotions in 10 hours/10 months/ 10 year intervals so that we can detach ourselves from the short-term while looking at the bigger picture in the long run.  

Prepare To Be Wrong - Because the future is not a single scenario or finish-line, we need to bookend our future and prepare for multiple results -- both good and bad.  By preventing the autopilot syndrome which often happens when leaving past decisions unquestioned.  By setting "tripwires," we automatically have triggers that tell us when to be alert even without our consciously knowing it.


Saturday, March 23, 2013

Higher Education: Blended Learning, Flipped Classroom, and MOOCs

Massive Open Online Course (MOOCs) has been dominating discourse in academia the past year, and is only going to continue to heat up.  The major question for MOOC providers and universities alike in the coming years will be whether or not these courses will be recognized for transfer credit in higher education.  While there has only been discussion on this topic with no on-campus university publicly acknowledging that they will begin accepting these courses in the near future, some academic administrators have proposed a role for MOOCs within traditional higher education.   What that role is depends on whom you ask.  For example, one Stanford University Vice Provost for Online Learning John Mitchell envisions substituting traditional lectures with MOOCs so that on-campus time is spent collaborating and discussing rather than lecturing.  Commonly referred to as the "flipped classroom," this is already happening with some university classes that integrate webcast lectures.  Another possibility is integrating MOOCs into the university admissions process, namely using them in high schools.  As MOOCs gradually integrate into university curriculum, changes will be aplenty.   Currently, there are three major institutions looking to re-envision how MOOCs will be used in universities.  Although still quite early in experimentation, they do pose questions for faculty and academic libraries: what role will they play in this transition?

EdX:  A non-profit company created by Harvard and MIT, it hosts nine online courses mirroring on-campus courses taught by these universities.  Although its courses concentrate in the "hard" sciences of computer programming, artificial intelligence, and quantitative methods, plans are underway to add social science and humanities courses to the platform in the coming months. While courses differ in their exact approach, generally students view prerecorded lectures, complete embedded exercises, and submit assignments for grades within a designated timeframe for course completion. Certificates of completion from EdX are awarded to students, but they do not receive transcript credit from the university offering the course.

Udacity: A for-profit company founded by former Stanford Professor Sebastien Thurn, this institution has offered nineteen courses that have been developed by a team of four scholars, focusing on the hard sciences of computer science, physics, and statistics among others.  Once completed, students receive a certificate of completion from Udacity, as well as designations of "Accomplishment," "Accomplishment with Distinction," and "Accomplishment with Highest Distinction" based on their performance and involvement in the course. One of the most unique elements of completing a MOOC from Udacity is that students can elect to have their resume distributed to Silicon Valley companies looking for candidates with programming and quantitative skills.

Coursera: Currently offering more than 200 courses covering a range of subjects, this for-profit company hires faculty representing over thirty universities, including Princeton University, Stanford University, University of Pennsylvania, Duke University, and the University of Virginia, to create its courses.  While certificates of completion are awarded, transcript credit is not recognized by any university.

Recommended Reading

The Professors' Big Stage by Thomas Friedman [Link]

What do Librarians Need to Know About MOOCs? [Link]

Are You MOOC-ing Yet? A Review for Academic Libraries [Link]

For Making the Most of College, It's Still Location, Location, Location [Link]

Tuesday, March 19, 2013

Assignment #1 - MARC Records


010 - 2013012755 (Library of Congress Control Number)
020 - 9780393082876 -(International Standard Book Number, ISBN - softcover)
020 - 0393082873 (International Standard Book Number, ISBN - hardcover)
100 - Townsend, Anthony M., | d 1973
245 - Smart cities: big data, civic hackers, and the quest for a new utopia (Title Statement)
250 - First Edition (Edition statement)
260 - New York | Chelsea House | 1986. (Publication, distribution, etc.)
300 - 384 pages; | c 24 cm (Physical description)
520 - Urbanist and technology expert Anthony Townsend takes a broad historical look at the forces that have shaped the planning and design of cities and information technologies from the rise of the great industrial cities of the nineteenth century to the present. A century ago, the telegraph and the mechanical tabulator were used to tame cities of millions. Today, cellular networks and cloud computing tie together the complex choreography of mega-regions of tens of millions of people. (Summary, etc. note)
650 - City planning | Technological innovations (Subject added entry -- Topical term)
700 - Townsend, Anthony Miller (Added entry -- Personal name)

Possible Personal Reflection Questions:




Sunday, March 03, 2013

Why Enterprise 2.0 Is Not Social Media

As a critic of social media and all its glorious benefits, BJ Mendelson is an ideal individual as he comes from the point of a view as a journalist who examines the "hype" of social media.  While some commentators have reacted negatively to Mendelson's controversial premise in Social Media is Bullshit that social media marketing is not only customized for enterprises, but also marketing authors are scam artists making money while not offering anything of value; in fact, social media marketing does not even work unless you have a multi-million dollar budget and a healthy media presence.  Mendelson makes no qualms in his expose of social media and he pulls no punches on the industry's icons such as Seth Godin, Gary Vaynerchuk, Chris Brogan, and Robert Scoble.   At the heart of Mendelson's message is the central concern that capital enterprise has manipulated the communicative and collaborative value of social media.   How flawed is social media enterprise?  Here are some key themes:

1.  Offline matters more than online - Trying to make millions off a niche platform on the Web is not a good idea.  It's rare when it happens, and most those who do try are merely salesmen who got lucky because they were at the right place at the right time, had the right connections in the industry, and got backing from the media.

2.  Longtail is misleading - It's a terrible business model if you're not a media outlet.  Niches must have enough of a critical mass behind it to support your business.  Most don't.

3.  Viral is Driven Offline, not Online - 99% of viral videos are driven by real-world connections, traditional media, corporate support, and established celebrities.  It's like getting struck by lightning - it happens, but it's rare.  Making something go viral organically is not as easy as social media experts try to frame it

4.  The concept that merely posting something online people will see it is false.  YouTube videos generally are unwatched and most websites go unnoticed.  It's just too much out there.

5.  Metrics like "engagement" and "awareness" are misleading.  Social media metrics usually do not mean anything.  People who rave about metrics with promises of "ROI" have no solid proof that it can be easily replicated, unlike TV ratings which correlate to high ratings.  Large corporations use social media merely as promotion; it's usually viewed as a loss leader than a money-maker.

6.  Cyberhipsters get defensive by calling detractors "dinosaurs" - People who are confident in what they know will sit down and have a conversation with you that doesn't involve outrageous superlatives like "engage or die."  Sales tactics involve making people feel left out if they don't adopt the latest platform are so effective.  Most of the time, they don't know what they're talking about.

7.  Social media platforms are bad for business - For example, Twitter is useful for cosmopolitan cities where strangers can be connected within a short distance and where it is difficult to break out of anonymity

8.  Those who sell you on the idea of "influencers" are usually influencers themselves.  Your presence on different platforms is redundant.  If it is a good idea or a product, people will do the work of sharing it for you

9.  Analysts repackage what they've read elsewhere and then sell it at outrageously marked-up prices.  If the analysts are saying it, it's likely too late to be ahead of the curve.  Selling insight is an updated version of the infamous snake oil salesmen.

10.  The 1% rule - 99% of users of the web are anonymous.  The minority of users do the majority of the talking on the Web while the rest of us just listen or lurking.

Saturday, February 09, 2013

Selling, Communicating, and the Pixar Method

Daniel Pink's To Sell is Human: The Surprising Truth About Moving Others is a fascinating look into the "art" of moving people.  Using a mix of social science, survey research, and rich stories, the book shows that white-collar workers now spend an enormous portion of their time persuading, influencing, and moving others. Then it reveals the personal qualities and specific skills necessary for doing it better.  What I found most profound about this is the keys to moving people, which really isn't just "sales" but more of thoughtful communication: such as rhyming; questioning; one-word pitch; and of course, the "Pixar Pitch."   What Pink argues is that in our knowledge-based, information economy - jobs have become more elastic and entrepreneurial.  As a result, anyone from doctors to accountants to teachers need to "sell" and convince more than ever.  (Librarians?  Information professionals?  A lightbulb moment for me here.)   This is a highly engaging and energizing read and I highly recommend you flip through the pages and take a look for yourself  In our knowledge economy, one that relies on connecting more than ever whether it be in-person or online, the ability to clearly and buoyantly communicate is critical.

Friday, December 28, 2012

e-Paper of the Future?



It's almost 2013, and with that, I wish everyone sincere wishes to a wonderful new year.  Although not quite 2013 yet, the tenth edition 2013 findings from the New Media Consortium Horizon Project is out. The report identifies and describes emerging technologies likely to have an impact on learning, teaching, and creative inquiry in higher education. Twelve emerging technologies are identified across the horizon over the next one to five years.

Flexible Displays is one technology I'm highlighting here.  Organic light emitting diode displays (OLED), which first entered the mass market in 2004 is different from traditional glass-based LCD units as OLED displays are manufactured on thin, pliable plastics, prompting the term "flexible displays.”  The arrival of the world’s thinnest OLED display in 2008 by Samsung introduced a screen that was pliable and could easily be folded — features that gave rise to the ideas of unbreakable smartphones and bendable tablets. By 2009, popular news outlets including CBS and Entertainment Weekly were including “video in print” inserts in smaller circulations of their magazines, demonstrating the new technology. Opportunities offered by flexible OLED screens in educational settings is now being experimented for e-texts, e-readers, and tablets.  Flexible displays can wrap around curved surfaces, allowing for the possibility of smart tables and desks!

What is the relevance for Teaching, Learning, Research, or Creative Inquiry?
  •  Flexible screens can easily be attached to objects or furniture, regardless of their shape, and can even be worn — making them far more adaptable and portable than standard computer screens and mobile devices.
  • Prototypes for flexible displays in the form of “e-paper” that can be crumbled up and discarded just like real paper.  This will be revolutionary to e-book publishers, librarians, and others to reimagine how digital textbooks and e-readers are produced and delivered with inexpensive low-cost e-reading devices (on paper!)  


Monday, December 24, 2012

The Weightless Economy According to Chris Anderson



Best known for his coinage of the "long tail" and then the "free economy," Chris Anderson editor of Wired magazine is at it again with his latest innovation: the "maker."   We're in the midst of a 'new industrial revolution,' -- the first one took off in Britain between 1700 and 1850 with factories and industry mills; the second one was in 1850 to the 1920s with the T-Ford Model assembly line and the Taylor's scientific management.   The Web has allowed for a do-it-yourself (DIY) model that's paved the way for a 'weightless economy' in which trade is intangible information, services, and intellectual property rather than physical goods - literally realizing Marx's assertion that "all that is solid melts into air."

Makerspace should be a key term in 2013 and beyond.   Digital experts such as Don Tascott has discussed elements of this in Macrowikinomics but Anderson furthers the boundaries of the digital into the physical arguing that entrepreneurship can be democratized and opened up to anyone with an internet connection.  But why stop there?  Makerspaces can exist in learning and education.   The blogosphere is already buzzing with early prototypes of makerspaces, including the a recent Forbes article about Fayetteville Free Library's first makerspace lab featuring 3D printers and a hackers laboratory.

Education is the next realm.  Take a look at the website Makerspace, which takes  the makerspace concept and applies it in an educational context. Why not allow educators and students to learn from one another? Makerspace introduces high schools to small-scale, distributed digital design and manufacturing technologies in order to help their students realize the creative potential of cutting-edge hardware and software tools. The goal is to show students that they can have an idea, design it on a computer, and make it into a real object. It supports this goal by designing tools (software and hardware) that are low-cost with interfaces that are powerful, yet intuitive. Its byline is simply:
Building a resource for Educators and Makers working to inspire young people to make projects in art, craft, engineering, green design, math, music, science, technology, and more

Saturday, November 24, 2012

No Shelf Required - e-Books In a Time of Transition

No Shelf Required® is a blog about eBooks, loosely defined to discuss eBooks, audio books, and other digital content found in libraries as well as the technology needed to read and listen to this digital content. Created in 2008 by Sue Polanka, now Head of Reference & Instruction at Wright State University Libraries, the blog has evolved as a forum for librarians and publishers. particularly focuings on the issues, concepts, current and future practices of Ebook publishing including: finding, selecting, licensing, policies, business models, use (tracking), best practices, ebook readers, and promotion/marketing. She recently edited a follow-up to her first book, No Shelf-Required 2, which is a strong compilation of articles dealing with eBooks in this time of transition and uncertainty. In this book, I find a number of thought-provoking issues raised:

Do E-books Bridge the Digital Divide? - The digital divide spans much more than just digital and information literacy -- it also includes the access to hardware and software.  If  we look at the average income of Americans, the disparity between the rich and poor is high.  Access to e-Books is only possible if you have the means of owning e-Readers!  Not everyone has the luxury of broadband internet access; desktop computers, MP3 players, cell phones, and e-Readers.  Many students across North America struggle to print out their research papers at the local public library due to lack of access at home.   This is where libraries come in.  They must advocate avenues for every patron to have access to these new e-book technologies through grants and new government policies - it's happening in other parts of the world. Now it's our turn here in North America.  

E-book Preservation - With e-books as the new rage, and e-Readers coming out by the dozen, we forget that the formats that accompany these e-books are impermanent and will be outdated eventually.  As librarians, how do we maintain and preserve these formats?   How do we sort through the digital rights management?  We're still in the early stages of wading gently through the legal waters of the e-book industry.  Do we just idly wait?  These are issues that libraries will eventually face once e-Readers become obsolete and patrons and customers turn to us for help with their content.

E-book Sea Change in Public Libraries - HarperCollins' Overdrive announcement on February 24, 2011 sent a shock wave throughout the library world.  Although it mostly affected public libraries, HarperCollins' imposition of limiting each e-book to just 26 circulations before it simply disappeared from the library's digital collection was a stark reminder to the library world that publishers are not our friends and the same effects could spill into the academic library hemisphere, too.  While publishers insist that the new cap on e-books circulation is simply to protect sales, it caused some leaders in the library world to respond with some harsh utterances.

Monday, November 19, 2012

Surrey Public Library - Glimpse of the Future


Over the next while, I intend to profile innovative libraries.   Surrey Public Library's City Centre Library branch is the first of a series that I will look at.  


What was once an industrial area, the new City Central branch is built in the new downtown core, and in fact is envisioned to be the community gathering spot as the new cultural and social hub in the city. Built in the vicinity of the local Simon Fraser University, Surrey Place Mall, and City Hall, the library right now stands as an iconic landmark for City Centre.


77,000 square foot library was designed by local architect Bing Thom and features a teen lounge and even classroom space for Simon Fraser University’s Continuing Studies Department.
It's run some innovative programs, including the Living Library in which people were voluntarily "loaned" out as books to library patrons.


The library includes an art exhibition display, featuring local artists in the city of Surrey.

Thursday, October 25, 2012

Chapter on Library Services for Multicultural Patrons

I am really pleased to have co-published with my colleague and friend Ada Con, librarian at the Fraser Vallery Regional Library (FVRL).  Our book chapter "Partnerships Linking Cultures: Multicultural Librarianship in British Columbia's Public Libraries" examines innovative techniques and best practices that libraries have used to engage their libraries patrons and customers, who are often from culturally diverse backgrounds, often as new immigrants unfamiliar to their communities.

Library Services for Multicultural Patrons will be a useful companion to not only librarians, but also educators in cultural institutions of all types who want to better serve the multicultural groups in their communities with easy-to-implement suggestions for collaborative efforts, many rich and diverse programming ideas, strategies for improving reference services and library instruction to speakers of English as a second language, marketing and promotional tips designed to welcome multicultural audiences into their institutions.   We were also fortunate to be able to work with two superb editors Kim Becnel and Carol Smallwood.   Carol Smallwood is a well-established writer and editor, whose upcoming new publication in 2013 will be Bringing the Arts Into the Library (American Library Association, 2013).  Look out for that one, too!

Sunday, October 21, 2012

#Netspeed 2012 Reflections


Having just returned from Netspeed 2012, I feel refreshed in the library profession.  Some great speakers presented, some great ideas exchanged, and superb conversations and connections resulted.  Sponsored by The Alberta Library, a consortium the majority of libraries in the province, Netspeed is considered one of Canada's leading library technology conferences.   I certainly enjoyed my time, despite not knowing what to expect from a local conference.  From the friendly registration table down to the closing keynote from Stephen Abrams, Netspeed 2012 gave me a few epiphanies regarding conferences.  Here are my top 10 recommendations for conference goers:

1.  City - Regardless of the locale, each conference is organized by a group of individuals set on showcasing the city, so make use of the expertise of these organizers and ask questions about places to see, restaurants to try out, and entertainment to check out.  Conferences aren't meant to be holidays - it's work after all.  Rather, they are opportunities to re-energize and enhance the conference experience . . . after the sessions are over.

2.  Make Connections - Make it a habit to converse with as many people as possible, whether it's the hotel concierge, folks on the same elevator, taxi drivers, and of course, conference delegates.  You're job is to learn as much as possible about the conference and also the city.  Why did they choose this city? Find out why.  Try to exchange business cards with at least two conference attendees.  Those connections might be useful in the future.

3.  Take Notes - Document what you're hearing.  Don't just rely on memory.  There's nothing like evidence of your attendance and learning than having it written on paper (or electronic device).  I find that reflecting on my notes and synthesizing what I've heard to what I can apply from these thoughts.

4.  Vendors - I used to find vendors as a supplement to conferences, perhaps as salesmen who support the conference economically in return for floor time.   However, I think that's not quite the approach we should take.  Vendors are full of librarians who speak the lingo, understand the challenges, and have worked with numerous libraries.  Vendors are a great resource for picking up on the latest technology developments in the field, stay abreast of emerging trends, and even create some possible connections for your libraries.  So try to pick up a few brochures and learn about what products and services they offer.  Don't be afraid to strike up a conversation.  Pick up some swag while you're at it.

5.  Prepare Early - Take some effort in preparing to pack for your trip and make sure your luggage has the right clothing for the weather.  There's nothing like a bad conference where you've left your passport or credit card at home on the way to the airport.  Make the conference experience as seamlessly enjoyable as possible by incrementally preparing each day leading up to the big trip and don't leave everything the night before.  Make sure you have your conference session schedule lined up so that you don't have to make the decision on the spot.

6.   Take time for Reflection - There's lots to digest during conferences. Sessions are often empty by midday as attendees are tired out from listening and talking.  Don't fall into the conference burnout trap.  Take time to reflect on what you've been hearing and quietly contemplate on what you can do to apply at your own work.

7.  Don't Rush - There are too many sessions for you to attend, so don't try to do everything at once.  I used to have a habit of session-hopping - spending five minutes here and there - trying to soak up as much as possible, expecting to absorb the conference on my own.  This type of multitasking is not only one version of ADD, it's also detrimentally unproductive.  It goes back to the previous point about preparing ahead of time to really pick the sessions and people you want to see and meet.

8.  Use Social Media - As you can't be everywhere at once, social media is so important in catching up on things you missed.  Don't forget of course share your knowledge and contribute what you've heard or learned to the webosphere.  Blog about it, tweet it using its hashtag, Instagram it.  But don't overdo it, like tweeting every five seconds during a session.

9.  Elevator Speech - Try to rehearse for a one-liner that best represents your work.  Your position will change from time to time as your workflow and projects shift and change.  Very rarely will our work fall static.   Think of a few things you can say in response to the oft-famous question "So what do you do now?"

10.  Share, Exchange, Present! - There's nothing like listening to an uplifting presentation and then enhancing it with your own knowledge through an insightful comment or personal anecdote.  While you're at a particularly great session, start to plant a seed in your own mind in building on it with your own future conference presentation.  Imagination breeds creativity and success.  That's why I think personal attendance at conferences can never be truly replaced by the online experience.  Conferences are meant for ideas to germinate and exchange between real people and human conversations.  So while you're at it, enjoy!

Sunday, October 07, 2012

Happy Thanks Giving, Google


Happy thanksgiving, everyone, from Canada.   Even though it's weeks away from Thanksgiving in the US, it's always important to give thanks to life.   Kudos to Google for coming out with its Dear Sophie.   It's been a year, and it's still as good as when it first came out.

Saturday, September 22, 2012

The Clash of Applegoo

It's really amazing to see the all out war between once former friends.  It's always sad to see how allies can disintegrate into enemies.  That's business, I suppose.  Just before Apple founder Steve Job's passing in 2011, he had realized the impending penetration of the mobile market by his once trusted friends at Google. The once deposed giant of mobiles Apple is now being dethroned by the new rivals Google, and the war is just heating up with the onslaught of lawsuits thrown at competitors by Apple. And vice-versa.

What's incredible is that Apple's victory lawsuit has produced even more dissatisfaction between the two frenemies.  While Samsung is livid that it had lost the case, Apple feels the compensation is insufficient.  What's the source of all this enmity?  Really it stems back to Apple's oligopolistic needs to squeeze out Google (partners of Samsung).  Where Apple once focused on building sleekly designed, Web-enabled devices, Google the benevolent search engine specialized indexed and delivered the Web’s billions of pages to users. The lines are now blurred -- Google (Android) is moving increasingly into the information communications industry and Apple (iPhone) is doing the same in moving into the realms of operating systems. It's hard to differentiate the two -- it will only continue to get fuzzier.   Until the digital world aligns itself, the lawsuits will continue.    In any profession, duplication usually means change is to come.   In the meantime, iPhone 5 has been released.  But looking at the two companies, there seems to be not much differentiation between the two.  Here's a look:

App Store vs. Google Play

Apple’s Siri vs. Google Now

Apple Maps vs. Google Map

Apple Passbook vs. Google Wallet

iCloud vs. Google Drive