
The conversation map is a live representation of Social Media evolves as services and conversation channels emerge, fuse, and dissipate. As the authors argue philosophically, if a conversation takes place online and you’re not there to hear or see it, did it actually happen? Indeed. Conversations are taking place with or without you, and this map will help all to visualize the potential extent and pervasiveness of the online conversations that can impact and influence your business and brand.
As a communications, service, and information professionals, we should find ourselves at the center of the prism - whether we are observing, listening or participating. Solis and Thomas' visual map is an excellent complement to The Essential Guide to Social Media and the Social Media Manifesto, which will help us all better understand how to listen and in turn, participate in the Web 2.0 world. A new, braver, world.
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