- Listeners - They listen without ego; and listen without fixation
- Givers - Give, but audit; and give, by letting others give
- Defenders - Defend, by not overdefending; and defend, by opening gateways.
Managers during Covid have encountered difficulties in navigating authority during Covid times. Those who lead by listening with empathy; giving the flexibility for hybrid work, and defending their staff's preferences while still balancing the needs of the organization. No one is born better or worse than others, but I truly how one treats others will be rewarded multifold. “Simple, fair decency” always prevails, Bodanis suggests.