Friday, December 29, 2006


Library 2.0 has an interesting posting about using students as "greeters" for academic libraries in order to make patrons not only feel more comfortable in entering the library, but also to field and direct inquiries as a front-line staff. What a marvellous idea, and very much part of the Library 2.0 mantra, which is about innovation and user-centred creativity. What greeters can do is simply build on this, starting from the floor up.

1 comment:

Anonymous said...

a la Walmart? Or does Walmart use greeters to distribute carts?

Personally, I like greeters. They remind me of the bygone era when even elevators and washrooms had someone in them to say hello...