UnLibrary Service Model

Gene Tan is one those rare individuals that is making a difference in the profession of librarians, one innovation at a time. A creator of Ask Stupid Questions, Aspiration PathfinderTM and Bear FruitTM. Ask Stupid Questions is a reference inquiry gameshow that is based on a concoction of brainstorming, gameshow format, relays, music and play. The intention is to have staff get off their comfy seats, break out of their inhibitions and start rattling off "stupid questions" to develop creative ideas for key projects. So successful has the programme been that it caught the eye of the private sector -- Sun Microsystems became the first private sector organisation to include the workshop as part of its drive to generate new marketing ideas for the following year, and several more rounds in the private sector, including companies like SingTel, as well as non-profit bodies such as the Association of Diabetes Educators, and a core training programme for the Singapore National Eye Centre (SNEC). Ask Stupid Question's popularity has grown almost exponentially, as it has been conducted at more than 50 organisations for over 2,000 participants. 

In addition to the Aspiration Pathfinder, an experience-driven subject discovery programme, experiments with combining the travel experience with library services and Bear Fruit do-good, a creativity programme conducted for the benefit of institutions such as the Institute of Mental Health, Tan also developed programmes, conferences and exhibitions to bring libraries into the mainstream of businesses, institutions and communities in Singapore. Tan also directed Singapore Memory, a national digital project to collect, preserve and access Singapore’s knowledge assets to tell the Singapore Story.

Certainly both pioneering and controversial, Tan calls this unconventional method the "UnLibrary Service." Arguing that the traditional model of library service has been bounded by time, place and transaction, the UnLibrary service model seeks to free library services from these constraints in order to deliver these services on the premise that time, place and transaction are not constrained or pre-determined. Instead, services are treated to a new platform for the delivery of these services: the human experience. Sounds nice, but what are the mechanisms for this? Tan coins this the "three experiences" - Experience by Straying; Experience by Mystery; and Experience by Subversion. Catchy, but does it work everywhere? It'll be interesting to replicate it.

Future of Shift

In 1970, Alvin Toffler's Future Shock altered the world's thinking by arguing that society was facing a "future shock," a certain psychological state of individuals and entire societies -- namely that the world had "too much change in too short a period of time."   Toffler popularized new concepts such as "information overload" and the "third wave." His insights resulted in a US president to commission a special report, inspired cultural and artistic creations, and gave a powerful new concept to the social sciences.

Could Lynda Gratton's Shift: The Future Work is Already Here have a similar influence in the way we perceive the world and work?   It's certainly too early to see, but from judging the arguments made and the quality of thought put into the book, there is great potential.

A faculty at the University of London's Business School, Gratton looks at current developments of the world, and predicts what it would look like in 2025. A workbook created is available for download that offers readers an opportunity to think more deeply about how to go about crafting one's working future. Follow the three steps and ten questions to make the Shift yourself - Download The Shift workbook. Free of business jargon or economic models, the book is offers refreshing look at what might be, not what the world should be.  This book is an excellent companion for any librarian and information worker who is truly interested in how information, data, and the web is altering our work and our lives

1.  Force of Technology - Ten pieces of this technological puzzle includes: technological capability increases exponentially; five billion become connected; the Cloud becomes ubiquitous; continuous productivity gains; social participation increases; the world's knowledge becomes digitalized; mega-companies and micro-entrepreneurs emerge; avatars and virtual worlds; the rise of cognitive assistants; technology replaces jobs.

2.  Force of Globalization - Eight storylines that emerge: 24/7 and the global world; the emerging economies; China and India's decades of growth; frugal innovation; the global educational powerhouses; the world becomes urban; continued bubbles and crashes; the regional underclass emerge

3.  Force of Demography and Longevity - Four trends will emerge: the ascendance of Generation Y; increasing longevity; some baby boomers grow old and poor; global migration increases

4.  Force of Society - Seven developments will reshape our way of living: families become re-arranged; the rise of reflexivity; the role of powerful women; the balanced man; growing distrust of institutions; the decline of happiness; passive leisure increases

5.   Force of Energy and Resources - Three emerging trends in energy that will affect the way we work: energy prices increase; environmental catastrophes displace people; a culture of sustainability begins to emerge

The Fall of Faculty?

Benjamin Ginsberg's latest book, The Fall of the Faculty, is a scathing yet insightful analysis into the increasing tensions between university faculty and its administration.    A polarizing book to say the least -- verging on the edges of controversy -- Ginsberg asserts that since the turn of the century, universities have increasingly added layers of administrators and staffers to their payrolls every year even while laying off full-time faculty in increasing numbers -- all in the name of budget cuts.

While many of these non-academic--administrators are merely "career managers" who not only reduce the importance of teaching and research, they also manipulate the legitimate grievances of minority groups and liberal activists to "chess pieces" in a game of power politics. By championing initiatives such as affirmation action, social justice, and gender rights, the administration has gained favor with these groups, while boosting their own powers over the faculty.  Intensely fascinating, heavily cloaked with sarcasm and wit, this work is definitely going to be a polemical force in years to come in the academic world.

The danger of Ginsberg's arguments -- though cogently displayed -- is that it potentially creates more problems than solutions.   (In fact, Ginsberg offers very few).   Ginsberg's confidence that the university is the nurturer of society's ideas and hotbed of political and industrial movements -- where the Silicon Valley's and the Civil Rights movements had its origins -- has been the discord of many who dispute that the university is out of touch with that very society that Ginsberg's university seeks to salvage.  In somewhat patriarchal fashion, the notion that faculty is the central raison d'etre of the university place perhaps not only distances the university from society, but places its students as almost an afterthought.   While one cannot fault Ginsberg's hesitations about the rise of managerialism and bureaucracy at the expense of efficiency and mandate of teaching and learning so central for higher education, the idea that increasing the leverage of faculty alone can be the solution potentially further deepens the view that the university is sheltered behind the ivory walls of academia.  Is it irony or is it a paradox?   

Great By Choice

Jim Collins' Great by Choice is another classic in the making.  After Good to Great and How the Mighty Fall, Collins' latest book examines what defines greatness in times of turmoil and instability.   10Xers are those that lead organizations to greatness.   Yet these traits and skills are also habits that can be learned and possessed over time.   Through rigorous research into companies, Collins and his research team reveals three concepts which distinguishes performers that excel above the rest.   Collins' findings correlate closely with his earlier research.  Hard work, persistence, low maintenance, and high quality work all pervade heavily in the ingredients to success.

1.  20 Mile March - Requiring great consistency and discipline over a long period of time, delivering high performance in difficult times, and holding back in good times.  Much more than philosophy, the march is about having concrete, clear, intelligent and rigorously pursued performance mechanisms that keeps one on track.  Think of climbing a mountain every day at 20 mile intervals, despite the weather, despite the conditions.  The maxim "never too high, never too low" is concisely the point here.

2.  Fire Bullets, Then Cannon Balls - Success is never a single-step creative breakthrough when in fact, it comes about as a multistep iterative process based more upon empirical validation than visionary genius.  The idea of bullets is to make small ventures -- small steps -- and learn from potential mistakes, before firing the "cannon balls."  

3.  Productive Paranoia - Success is never complacent.   As a result, 10x'ers prepare obsessively ahead of time, all the time, for what they cannot possibly predict.  They assume that a series of bad events can happen at anytime; it's what one does before a storm hits that matters most.  While one cannot predict more than 1% of when a disaster will strike, one can comfortably be assured with 100% certainty that disaster will strike at any time.  Therefore, one must be ready at all times.

Libraries in a Digital Frontier: Preserving Chinese Canadian Cultural Heritage

I'm really pleased to present to you my latest publication.   With my terrific colleague at the University of British Columbia Library, Yu Li and and I, we co-published, Libraries in a Digital Frontier: Preserving Chinese Canadian Cultural Heritage.  As a three-year community-based research project at the University of British Columbia, Chinese Canadian Stories: Uncommon Histories from a Common Past is government grant-funded project by the Community Historical Recognition Program (CHRP) that brings together the expertise and resources of a wide range of UBC Library units and off-campus partners: from the digitization of archival material of UBC Library’s Rare Books & Special Collections; to the digital storage infrastructure of UBC’s Digital Initiatives; to the community outreach and digital technology of the Irving K. Barber Learning Centre; to the Chinese language online resources and community historical preservation expertise of the Asian Library. 

A labour of our love these past three years, Lilly and I presented our project to an audience in Beijing, China at the International Conference on Asia-Pacific Digital Libraries (ICADL 2011) "Digital Libraries -- for Culture Heritage, Knowledge Dissemination, and Future Creation" in Beijing, China, Oct 24-27, 2011.  Through this project, a number of partnerships with community and civic institutions nationwide were formed.  This UBC-library led project focuses on three initiatives: a one-stop web portal, a series of community workshops, and digital interactive cultural game using cutting edge technologies. This paper is a progress report of the project.  For more information about this unique project, there are a couple of websites you should visit:

http://chinesecanadian.ubc.ca/ 

http://ccs.library.ubc.ca/

Digital Humanities for Librarianship

Digital Humanities Summer Institute (DHSI) has been a rising force in the digital humanities (affectionately known simply as “DH” in the field).  Having been hosted at the University of Victoria campus for more than 10 years now, DHSI has provided an ideal environment for discussing and learning about new computing technologies and how they are influencing teaching, research, dissemination, and preservation in different disciplines.  Every year, faculty, staff, and students from the Arts, Humanities, Library, and Archives communities as well as independent scholars and participants from industry and government sectors participate in the DHSI.    Digital Humanists can no longer be classified as a “fringe group” or sub-discipline; it’s grown to encompass its own set of theories, best practices, industry standards, and scholarly publications.     What is DH and why should we care?   Simply put, it touches on so much, as

an area of study, research, teaching, and invention concerned with the intersection of computing and the disciplines of the humanities. Sometimes called humanities computing, the field has focused on the digitization and analysis of materials related to the traditional disciplines of the humanities. Digital Humanities currently incorporates both digitized and born-digital materials and combines the methodologies from the traditional humanities disciplines (such as history, philosophy, linguistics, literature, art, archaeology, music, and cultural studies) with tools provided by computing (such as data visualisation, data retrieval, computational analysis) and digital publishing.

One of this year’s themes of DHSI 2011 is Editing Modernism in Canada, or better known as EMiC.    Bridging academia, technology, and industry, EMiC has slowly risen as the hub for training and networking graduate students, postdoctoral fellows, professors, publishers, and technologists.  Where traditional disciplines shun digital technologies, EMiC fills in by providing the resources necessary for researchers to conduct literary projects using cutting edge technologies, be it digitization, text-encoding initiative markups, or social media fluencies.   Although it aims primarily at preserving Canadian modernist literature, it serves as a the gold standard in innovation for the digital humanities field.

It seems an opportune time for academic libraries to take note.  To a certain extent, academic libraries have slowly shifted in that direction, with such positions as Digital Humanities Librarian at Brown University’s Center for Digital Scholarship.    University of Toronto Library has its own digital scholarship librarian, and in the process of creating its own Digital Scholarship Unit.  The University of British Columbia Library forged ahead in creating a brand new division called Digital Initiatives.   It seems quite clear: academic libraries have an important voice in DH.   For humanists, who only recently had been questioned whether it will survive the 21st century, it’s only logical to collaborate with one of academia’s oldest partner: the library.  So let’s move forward.

Teaching Generation M

Teaching Generation M: A Handbook for Librarians and Educators is an important piece of work in the librarian’s toolkit.   In bringing together writings by 26 librarians and educators at colleges and universities across the United States to facilitate thoughtful planning for teaching Generation M in the college library, the book is separated into three sections, the volume begins with chapters defining Generation M and the meaning of the term literacy. The second section defines the culture of Generation M and the technologies it encounters. The final section focuses on best educational practices, theories, and applications to assist the librarian or other educator in serving this new population of “Generation M” students.

Patricia Dawson and Diane Campbell’s Driving Fast to Nowhere on the Information Highway: A Look at Shifting Paradigms of Literacy in the Twenty-First Century examines the history of librarianship and information literacy.   In it, they point out that librarians have been concerned about teaching people how to access and use library collections since the 1800′s.  In fact, library instruction had been taught in universities as far back as the Civil War.  Indeed, academic Lamar Johnson is credited with laying the foundations of bibliographic instruction when he offered tours of the library with instruction in the use of basic reference tools, point-of-use instruction, individualized instruction, and course-related instruction in the mid-20th century.  With online web technologies, bibliographic instruction evolved into “information literacy.”   The advent of the computer in the “information society” shifted from finding information in a physical library to searching for information using virtual online databases.

Yet, despite raving reviews of Generation M’s computer skills and constant connectivity and social networks, there continues to be (perhaps even more so) criticisms by academics and especially by employers that new graduates lack basic writing, communicating, and higher order information skills such as analyzing and evaluating content.    While Generation M might be tech-savvy, and used to 24/7 ubiquitous “anytime, anywhere” technologies, they are not necessarily so sophisticated in using this technology, especially in cases where information literacy skills that require critical evaluation of their found materials.

Digital literacy, in many ways, is the new paradigm of librarianship, perhaps an evolution of information literacy of the necessary for the early Web.  What a librarian was once a specialist in a subject area, be it a bibliographer of reference sources, drawing on his deep knowledge of books and creating finding aids for their patrons in the physical library, new generations of librarians must adapt to social media technologies, electronic books, e-Readers, providing grey materials, forging pathways in open access publishing, synthesizing thoughts into pithy blog entries, connecting with fellow colleagues across the world through social networks, delving into legal topics such as the Google Books court case, not to mention integrating existing cataloguing rules into the new web frontier.   Indeed, the librarian of the 21st century has evolved to the point where the profession is ready to have its voice heard in a new “digital strategy” movement.

Michio Kaku and the Future of the World

Michio Kaku is Professor of Theoretical Physics at the City College of New York of City University of New York, the co-founder of string field theory, and a "communicator" and "popularizer" of science. He has written several books on physics and related topics, he has made frequent appearances on radio, television, and film, and he writes extensive online blogs and articles.  Kaku's new book is an extension of his previous book, Physics of the Impossible.  Rather than talkin about walking through walls, telekinesis, or time travel, Kaku tackles more salient topics: the future of science and humanity.     In particular, through his interviews with numerous scientists and futurists, Kaku is able to paint a picture of what is in store for us in the next 100 years.

 What really struck me is the end of Moore's Law.  According to the laws of physics, the evolution of technology will eventually come to a halt, thus ending the concept of Moore's Law's exponential growth of computer technologies.  Moore's Law depends on miniaturizing transistors; and at the heart of the revolution is the tiny computer chips, which get cheaper and cheaper with each generation.   At some point, it will be physically impossible to etch transistors smaller than the size of an atom.  Moore's Law will stop when the transistor finally hits the size of individual atoms.  In fact, Kaku predicts Silicon Valley could rust away by 2020 unless a replacement comes along.  Some food for thought -- Physics of the Future is definitely a book worth reading.

The Internet of Things

The basic idea of the IOT is that virtually every physical thing in this world can also become a computer that is connected to the Internet . . .  things do not turn into computers, but they can feature tiny computers. When they do so, they are often called smart things, because they can act smarter than things that have not been tagged.

Imagine a world where cars can "talk" to each other to prevent accidents, or a door that opens based on its recognition of the person in front of it.  Elgar Fleisch is one of the innovators of the future of such technology. His research focuses on the economic impacts and infrastructures of ubiquitous computing.  At the Auto-ID Lab where he and his team develops their work with a global network of universities, an infrastructure for the “Internet of Things” is currently being formulated.   In many ways, there is still a competition between the "internet of things" and the "web of things," and where this is going will be largely determined by experts like Fleish.   In the white paper, The Internet of Things, some important pieces of this vision is already laid out:

1. "Embeddability" - There is a sense that while the internet is based on flashy software, the IOT is invisible.  Whereas the nerve ends of the Internet are fullblown computers that require regular access to the power grid, the nerve ends in the IOT are very small, in many cases even invisible, low-end and low energy consumption computers.  The IOT is about sensing, storing and communicating only a limited amount of information, and often does not even interact directly with human beings.

2.  Networks & Nodes - Although we think we're all "connected," the fact is, we're really not.  While there are about five billion devices such as mobile phones, personal computers, MP3 players, digital cameras, web cams, PDAs, and data servers that serve a world of 6.7 billion people, the reality is that only 1.5 billion are currently using the Internet.   The number of items created each day, consumer products, far exceed anything Internet-related. With an estaimated 84 billion products created each year gives us an indication of just what is not "connected."   With the IOT, think how computer-enabled "things" around us that requires a vastly different and much larger new network infrastructure that is required.

3. Bandwidth - Think the current Internet as a "mile bottleneck" while the IOT as a bandwidth "highway."  Like the early pioneers of the railway, the Internet has been increasing tremendously over recent years with its ability in transporting us on the information highway, with an average household in many countries with a cable-based Internet access with a bandwidth of at least 1 MBit/s.   However, with the IOT, the implementation of emerging technologies such as fiber optics to the home, the bandwidth will soon become as high as 50 - 100 MBit/s.

4. Standards - The academic and industrial communities are currently searching for alternative technologies and standards (e.g. EPC, ucode, IPv6, 6LoWPAN, Handle System, or Internet0) to number and address the "smartening physical world."   There needs to be the identification and addressing of the nerve endings. Because Internet-based identification and addressing schemes require too much capacity to become part of low-end smart things, the IOT's architecture would have to make sure that any tagged object could in principle be accessed by any computer.

5. Machine-centric Universe -  If you think Jeopardy's Watson is a sign of things to come, then IOT would not be far off.  While current Internet-based services are targeted towards human beings as users, (the World Wide Web (WWW), email, file sharing, video, online chat, file transfer, telephony, shopping, or rating), IOT almost completely exclude humans from direct intervention, as the smart things communicate amongst each other and with computers in the Internet in a machine-to-machine way.

6.  Sensing -   Like the economic success story of the Internet, which allowed companies and individuals virtually for the first time to reach out to a global customer base at ridiculously low cost, Web 2.0-based services include Facebook, YouTube, Twitter, and Wikipedia, only made it even richer. The IOT adds another data dimension, as it allows the  physical world, things and places, to generate data automatically -- where the IOT is all about sensing the physical world.  It provides the infrastructure that for the first time enables us to not only measure the world, but to do it in a cost-efficient means of growing a very finely granulated nerve system of nerve endings.  This is hopefully, what the IOT becomes.

Seven Principles to Happiness

Everyone faces some stress at work and in life.  Regardless of how happy one may be.   Shawn Achor is at the cutting edge of positive psychology, a new branch of psychology that finds and nurtures genius and talent,  while striving to make normal life more fulfilling.  Rather than not simply to treating mental illness, the emerging field of positive psychology is intended to complement, not to replace traditional psychology.   Although librarianship and academia are spaces of social networks, they are also nodes of critical inquiry and draconian debates -- not often ingredients for pleasantries, let alone, goodwill.

In his new book, the Happiness Advantage, Achor looks at the seven basic principles that we can all use to boost our happiness level.  Why do we need this?   Well, simply because it also supports our well being as well as effectiveness at work.   By scientifically studying what has gone right, rather than wrong in both individuals and societies, positive psychology is actually an interesting starting point in examining our work lives as well as personal lives.  Happiness leads to success in almost every domain of our lives: marriage, health, friendships, community participation, creativity, jobs, careers, businesses.   So how do we do it?  
 
Happiness Advantage -  Giving quick "jolts" of happiness is important.  Find something to look forward to each day - each little item counts one more bit towards that goal of happiness.  Infuse positivity into your surroundings.  Exercise more.  Spend money on experiences.  Commit conscious acts of kindess.  Give positive feedback.  Engage in activities you enjoy while working.  What we want to do is reach the critical mass of happiness that will snowball into long-term content.

The Fulcrum and the Lever - Archimedes once said, "Give me a lever long enough and a fulcrum on which to place it, and I shall move the world."  What this metaphorically means is that our minds are our realities.  Einstein's relativity doesn't end with just physics: we can actually use our relative experiences of the workday to the best of our advantages.  Our realities are how we view it. Make meaning in your job.  Rewrite your job description into something meaningful for you: make it your calling.  This can work with those around us, for Achor dubs this the "pygmalion" effect, that our belief in a person's potential can actually bring that potential to life.  The heart of this challenge is to cease interpreting the world as fixed when reality is relative.

The Tetris Effect - Just like the game of tetris, a psychology experiment proved that people tend to perceive their world in mere tetris blocks after playing the game for hours on end.  Similarly, people can also be unable to break a pattern of thinking or behaving after a while of being conditioned to it.   This can have detrimental effects when our selective perception warps us into actively searching for something when it's not even there.  The trick is then to turn this into a "positive tetris effect" in which we infuse our minds with gratitude and optimism.  Psychology experiment after experiment have shown that positive people tend to solve puzzles more quickly and spot errors more accurately.  By listing all the good things we have in life, getting stuck in the positive tetris effect can be productive.

Falling Up - Being able to battle through adversity is all the difference to leading a happy life. Helplessness is a learned behaviour and the sooner we can rebound from failures the sooner we can pave the way for happiness. Crises are in fact, a catalyst for happiness.  Rather than seeing life as a series of successes and setbacks, there is a third path: falling upwards.  Success is much more than mere resilience; rather, it is about  redirecting downward spirals to propel ourselves in the opposite direction so that we can capitalize on setbacks and adversity to become even happier. 

Zorro Circle - This is a beautiful metaphor: Zorro became an expert, swashbuckling hero after his aging master Don Diego instructed the young man to learn his craft inside a small circle until he could expand his repertoire to hanging off chandeliers and handling five enemies with one swoosh of his sword.  The same goes for our lives: we simply can't expect to reverse our lives in one day, neither can we run a marathon in under an hour.  The trick is to regain control aspect of our lives one circle at a time, making it so manageable that it is almost effortless, and gradually expanding it until we reach our goal.  Small successes can add up over time.  But it takes drawing that first small circle.

The 20 Second Rule - Sure, we are probably thinking this already: this is common sense, right?   But as Achor puts it, common sense is not common action. As we are mere bundles of habits (and bad ones usually), we don't consciously work towards good habits.  Willpower usually takes us only so far; much of the time, it doesn't take us anywhere at all.  Rather than using willpower, we need to create the path of least resistance so that our lazy minds won't need to consciously use willpower. The key is to create habits as ritual, repeated practice, until the actions become ingrained in our brain's natural chemistry.  If it means hiding the email icon to stop us from consciously looking to email in order to improve our productivity at work, then do it.  By as little as 20 seconds at a time, it means an investment where forming one today will automatically give out returns for years to come.

Social Investment - The best investment we can make is our support networks.  In times of crises, experiments have shown that those who lack support are those most prone to continuing the downward spiral.  Surrounded by our support networks, whether at home or at work, big challenges feel more manageable and small challenges don't even registar on the radar.  Our social support prevents stress from knocking us down and getting in the way of our achieving our goals.   The most innovative artists and scientists worked as part of a group.  Social connections motivate.  As a result, social relationships are the greatest predictors of both happiness and high performance. So it's time to make that investment.